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Support Resources
Technical Support Hotline
Technical questions about 3Com HomeConnect video products can also be answered by technical
support representatives. The hotline is a toll call.
847-262-5151
(Hours: 8:00 am - 6:00 pm CST)
Are You Still Having Problems?
· Review this guide.
· Call or visit your 3Com HomeConnect dealer. They may be able to
assist you.
· If your dealer can’t help you, contact 3Com Customer Support.
When you call, specify your camera’s model number (found on the camera‘s box) and the software
being used.
If You Need to Return the Camera to Us
Contact 3Com Customer Support. If the support representative determines that you need to return the
camera, you will receive an SRO (Service Repair Order) number. You must have an SRO number
before returning the camera to us. Ship the unit, postage paid, in a strong box made of corrugated
cardboard with plenty of packing material. DO NOT send the camera back in the original box. Send
ONLY the camera (NOT installation guides, CD-ROMs, etc.). Include your SRO number, name, and
address on the shipping label as well as inside the package. Send the package via a courier capable of
tracking the progress of the shipment. Ship to the following address:
3Com
SRO #________
attn: Dock 15 PCD
1800 W. Central Ave.
Mount Prospect, IL 60056