3Com Business Telephone manual Put a Call on Hold, Transfer a Call, Make a Conference Call

NBX→ Business Telephone

Quick Reference Guide

Put a Call on Hold

While you are on a call, press Hold. The indicator light beside a line on hold blinks slowly. To return to the call, press the line button where the call is being held.

Transfer a Call

1.While you are on a call, press Transfer.

2.When you hear the dial tone, dial the number to which you want to transfer the call.

3.As soon as you hear ringing, press Transfer

(for a blind transfer), or wait until the recipient answers, announce the call, press Transfer, and then hang up.

Make a Conference Call

1.Place or receive a call. Two parties are now on the call.

2.While you are on the first call, press Conference.

3.Listen for the dial tone. Dial the third party, wait for that party to answer, and press Conference again to complete the three-party conference call.

4.Optionally, repeat steps 2 and 3 to add a fourth party.

„At least one party must be internal. The conference ends when the last internal party hangs up.

„To place your part of a conference call on hold, press Hold. The other parties can talk to each other, but they cannot hear you. (Music on Hold is not played.)

„To transfer a conference call, see Transfer a Call.

„To drop the last person whom you added to the conference (for instance, if the called party’s telephone is answered by someone else), press Feature + 431.

Adjust the Volume

„ Handset — Lift the handset, listen to the dial tone, and repeatedly press the louder or softer volume button.

„Speaker — Press Speaker, listen to the dial tone or your caller’s voice, and repeatedly press the louder or softer volume button.

„Ringer — While the telephone is ringing, repeatedly press the louder or softer volume button.

Mute a Call

While you are on a call, press Mute (2102) or (3102). The indicator light is lit and you can hear the caller, but the caller cannot hear you. To return to the call, press the mute button again.

Set Internal Calls to Activate the Speaker

Press Handsfree (2102) or (3102). The indicator light is lit. Whenever an internal call arrives, a tone sounds and the speakerphone is activated. To turn this feature off, press

Handsfree or again.

Create Customized Labels for Your Telephone

Log in to NBX NetSet > Speed Dials > Telephone Labels.

Set or Change Your Speed Dials, Call Coverage Point, Call Pickup, and Phone Lock

See the NBX Telephone Guide or NBX NetSet™ User Help.

Forward Incoming Calls to Your Voice Mail

(Calls ring once and go to your call coverage point.)

Press the FWD MAIL button (2102) or (3102). The indicator light comes on; all incoming calls ring once and are forwarded to your call coverage point. To turn it off, press

FWD MAIL or again.

Switch Your Telephone to Do Not Disturb

(Calls go immediately to your call coverage point.)

Pick up the handset and press Feature + 446. All calls go directly to your call coverage point without ringing on your telephone. The display indicates that the feature is active. To turn the feature off, pick up the handset and press Feature + 446 again.

Park a Call

1.While you are on a call, press the Call Park Access button, or if Call Park is not assigned to an Access button, press Feature + 444.

2.Dial one of the extensions reserved for Call Park.

NBX 100 SuperStack 3 NBX

601–609 6000–6099

„Ask your administrator if your system has a different range of Call Park extensions.

„The call is parked until someone retrieves it, the caller hangs up, or the Call Park timer expires.

„If the extension you chose is busy or the Call Park timer expires, the call returns to your telephone. Press Call Park or Feature + 444 again and try another extension.

Retrieve a Parked Call

Dial the Call Park extension where the call was parked.

Dial from the Telephone Display Panel

1.Pick up the handset.

2.Press the up or down scroll button to view the menu: Call Logs (Missed Calls, Answered Calls, Dialed Calls), Directory, Personal Speed Dials, or System Speed Dials.

3.Press one of the three buttons below the display: Slct — To select the list that you want to see. Back — To return to the previous menu.

Exit — To leave the display panel menus.

4.Repeat steps 3 and 4 until you see the name or number that you want. Then press Slct to dial the number.

qrefbus-EN 02-2004