TROUBLESHOOTING

IMPORTANT: If trouble persists, call our customer help line at 1-866-460-9437, Monday - Friday, 8 AM - 4 PM Central Time.

Symptom

Cause

Solution

Engine will not start.

The key is set to "off."

Turn the key to "BATT START" or "PULL

 

 

START"

 

Fuel valve is turned to "closed."

Turn fuel valve to "open."

 

Choke is open.

Close the choke.

 

Engine is out of gasoline.

Add gasoline.

 

Engine is filled with contaminated and/or old

Drain gasoline from the engine and add new

 

gasoline.

gasoline.

 

Spark plug is dirty.

Clean spark plug.

 

Spark plug is broken.

Replace spark plug.

 

Generator is not on level surface.

Move generator to a level surface to prevent

 

 

triggering the low oil shutdown.

 

Oil is low.

Add or replace oil.

Engine runs but there is no electrical output.

Circuit breaker is off.

Flip circuit breaker to "on."

 

Reset button(s) is(are) "off."

Push reset button(s) to "on."

 

Bad connecting wires/cables.

Try a different extension cord.

 

Bad electrical device connected to generator.

Disconnect device, try connecting another

 

 

device.

Generator runs but does not support all

Generator is overloaded.

Reduce draw on generator to within this

connected electrical devices.

 

generator's rated wattage by reducing number

 

 

of connected electrical devices.

 

Short in one of the connected devices.

Disconnect any faulty or short-circuited

 

 

electrical loads.

 

Air filter is dirty.

Clean or replace air filter.

Model AC-G0004 5500 Surge Watts / 5000 Running Watts Electric Start Portable Generator

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ACDelco AC-G0004 instruction manual Troubleshooting, Start