Troubleshooting tips, Error messages | Acer 8471G instruction

English

37

Troubleshooting

This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.

Troubleshooting tips

This notebook PC incorporates an advanced design that delivers onscreen error message reports to help you solve problems.

If the system reports an error message or an error symptom occurs, see "Error messages" below. If the problem cannot be resolved, contact your dealer. See "Requesting service" on page 36.

Error messages

If you receive an error message, note the message and take the corrective action. The following table lists the error messages in alphabetical order together with the recommended course of action.

Error messages	Corrective action

CMOS battery bad	Contact your dealer or an authorized service center.

CMOS checksum error	Contact your dealer or an authorized service center.

Disk boot failure	Insert a system (bootable) disk into the floppy drive (A:),
	then press <Enter> to reboot.

Equipment configuration	Press <F2> (during POST) to enter the BIOS utility, then press
error	Exit in the BIOS utility to reboot.

Hard disk 0 error	Contact your dealer or an authorized service center.

Hard disk 0 extended type	Contact your dealer or an authorized service center.
error

I/O parity error	Contact your dealer or an authorized service center.

Keyboard error or no	Contact your dealer or an authorized service center.
keyboard connected

Keyboard interface error	Contact your dealer or an authorized service center.

Memory size mismatch	Press <F2> (during POST) to enter the BIOS utility, then press
	Exit in the BIOS utility to reboot.

If you still encounter problems after going through the corrective measures, please contact your dealer or an authorized service center for assistance. Some problems may be solved using the BIOS utility.

Image 56

Acer 8471G manual Troubleshooting tips, Error messages Corrective action

Contents

TravelMate Series Generic User GuidePage Turning the product off before cleaning Information for your safety and comfortSafety instructions Using electrical power Guidelines for safe battery usage Product servicing Replacing the battery pack Telephone line safety Operating environment Medical devices Vehicles Potentially explosive environments Emergency calls Mercury advisory Disposal instructionsTips and information for comfortable use Finding your comfort zone Taking care of your vision Developing good work habits Xii Basic care and tips for using your computer First things firstYour guides Turning your computer on and off Taking care of your computer Taking care of your AC adapter Please refer to Frequently asked questions on Taking care of your battery packCleaning and servicing Xvi Contents Securing your computer Troubleshooting Function Left Right Main touchpad Center button Button TouchpadTouchpad basics with fingerprint reader Touchpad basics with two-click buttons Function Left button Right Main touchpad Button Using the keyboard Desired access Num Lock on Num Lock offLock keys and embedded numeric keypad Lock key Description Windows keys KeyDescription Audio VideoAcer PureZone only for certain models Display only for certain models English Using the system utilities Acer Bio-Protection only for certain models Acer GridVista dual-display compatible Acer Backup Manager Power management Acer PowerSmart key Acer eRecovery Management Burn backup discs Click on Start All Programs Acer Acer eRecovery Management Restore Restore Windows from backup discs English Maximizing the batterys life Battery packBattery pack characteristics Installing and removing the battery pack Optimising battery life Charging the batteryChecking the battery level Battery-low warning Situation Recommended Action Disconnecting from the desktop Taking your notebook PC with youMoving around Preparing the computer What to take with you Taking the computer homeWhat to bring to meetings Special considerations Setting up a home officeTraveling with the computer Traveling internationally with the computer What to bring with you Securing your computer Using a computer security lockUsing passwords Entering passwords Setting passwords Fax/data modem only for certain models Expanding through optionsConnectivity options Built-in network feature Universal Serial Bus USB Ieee 1394 port only for certain models High-Definition Multimedia Interface only for certain models Ejecting an ExpressCard ExpressCard only for certain modelsInserting an ExpressCard Installing memory Bios utility Boot sequenceEnable disk-to-disk recovery Password Region code Country or region Using softwarePlaying DVD movies No audio is heard from the computer Frequently asked questionsNothing appears on the screen Keyboard does not respond Printer does not work English Before you call Requesting serviceInternational Travelers Warranty ITW Error messages Corrective action Troubleshooting tipsError messages Regulations and safety notices FCC statement Compliant with Russian regulatory certification Modem notices only for certain modelsRemarque à lintention des utilisateurs canadiens TBR English FCC RF safety requirement LCD pixel statementRadio device regulatory notice General Declaration of Conformity for EU countries English English