AL1702 E-13

TROUBLESHOOTING

Before sending your LCD monitor for servicing, please check the troubleshooting list below to see if you can self-diagnose the problem.

Problems

Current Status

Remedy

 

 

 

 

LED ON

Using OSD, adjust brightness and contrast to

 

 

maximum or reset to their default settings.

 

 

 

 

LED OFF

Check the power switch.

 

 

 

No

 

Check if AC power cord is properly connected

Picture

 

to the monitor.

 

 

 

 

LED displays

Check if video signal cable is properly

 

amber color

connected at the back of monitor.

 

 

 

 

 

Check if the power of computer system is ON.

 

 

 

 

Unstable Picture

Check if the specification of graphics adapter

 

 

and monitor is in compliance which may be

 

 

causing the input signal frequency mismatch.

 

 

 

 

Display is missing,

Using OSD, adjust RESOLUTION, CLOCK,

 

center shift, or too

CLOCK-PHASE, H-POSITION and V-

Abnormal

small or too large

POSITION with non-standard signals.

in display size

 

Picture

Using OSD, in case of missing full-screen image,

 

 

 

 

 

please select other resolution or other vertical

 

 

refresh timing.

 

 

 

 

 

Wait for a few seconds after adjusting the size of

 

 

the image before changing or disconnecting the

 

 

signal cable or powering OFF the monitor.

 

 

 

Abnormal

No sound, or

Check the audio cable with the host PC is

Sound

sound level is too

connected.

 

low

 

 

Check if the volume setup of the host PC is in

 

 

 

 

minimum position and try to raise the volume

 

 

level.

 

 

 

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Acer AL1702 user manual Troubleshooting, Problems Current Status Remedy, LED on, Led Off