Appendix
FAQ, troubleshooting and error messages
This section lists frequently asked questions that may arise dur- ing the use of your smartphone, and gives easy answers and solutions to these questions.
Aspect
Question
Answer
Audio | Why is there no | If the headset is plugged into the |
| sound coming | device, the speaker is automati- |
| from the device? | cally shut off. Disconnect the |
|
| headset. |
|
| Check that the device volume set- |
|
| ting is not muted. Tap thecommu- |
|
| nication icons at the top of the |
|
| screen. |
|
| Check that the volume control is |
|
| not at its lowest setting. |
|
|
|
Touch screen | Why is the touch | The screen may have lost its align- |
| screen not | ment. Go to Start > Settings > Sys- |
| responding to my | tem > Screen to |
| stylus taps? | screen. |
|
|
|
Multimedia | Why can’t I view | You may be trying to view an |
files | my picture files? | image that is not supported. Refer |
|
| to “Multimedia” on page 73 for |
|
| more information. |
|
|
|
| Why can’t I view | You may be trying to view a video |
| my video files? | that is not supported. Refer to |
|
| “Multimedia” on page 73 for |
|
| more information. |
|
|
|
FAQ, troubleshooting and error messages | 71 |
