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36 Troubleshooting
Troubleshooting
This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.
Troubleshooting tips
This computer incorporates an advanced design that delivers onscreen error message reports to help you solve problems.
If the system reports an error message or an error symptom occurs, see the table below. If the problem cannot be resolved, contact your dealer. See "Requesting service" on page 35.
Error messages | Corrective action |
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CMOS battery bad | Contact your dealer or an authorized service center. |
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CMOS checksum error | Contact your dealer or an authorized service center. |
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Disk boot failure | Insert a system (bootable) disk into an external drive, |
| then press <Enter> to reboot. |
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|
Equipment | Press <F2> (during POST) to enter the BIOS utility, |
configuration error | then press Exit in the BIOS utility to reboot. |
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Hard disk 0 error | Contact your dealer or an authorized service center. |
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Hard disk 0 extended | Contact your dealer or an authorized service center. |
type error |
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I/O parity error | Contact your dealer or an authorized service center. |
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Keyboard error or no | Contact your dealer or an authorized service center. |
keyboard connected |
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Keyboard interface | Contact your dealer or an authorized service center. |
error |
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Memory size mismatch | Press <F2> (during POST) to enter the BIOS utility, |
| then press Exit in the BIOS utility to reboot. |
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If you still encounter problems after going through the corrective measures, please contact your dealer or an authorized service center for assistance. Some problems may be solved using the BIOS utility.
