Troubleshooting

Troubleshooting

If you encounter difficulties installing or using your Wireless PCI Adapter, work through these troubleshooting tips.

Ensure that the adapter is seated evenly in the PCI slot.

Ensure that the antenna is properly attached.

Check that the driver installed properly. Look in Device Manager under Network Adapters. If there is a yellow exclamation mark (!) on driver name, the driver is not installed properly.

If the driver did not install, try moving the adapter to a different PCI slot.

My computer cannot recognize the Wireless PCI Adapter.

Make sure that the PCI slot is enabled in your computer’s BIOS. Refer to your computer’s documentation for instructions.

My computer cannot link to the other Wireless devices on the WLAN.

Ensure that you have configured your Wireless PCI Adapter to work with the other Wireless devices on your WLAN. Work through the procedure provided in Connecting to the WLAN on page 28.

If you have enabled WEP encryption, ensure that the WEP keys you’ve set match exactly with the WEP keys of your other Wireless devices.

Note: The same passphrase used on different brands of Wireless devices may not generate identical WEP keys. If you have any non-Adaptec brand Wireless devices on your WLAN, Adaptec recommends that you enter the WEP keys manually, not with a passphrase, to ensure that all WEP keys on your WLAN are identical. See Setting the WEP Keys on page 36 for more information.

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