Appendix A: Troubleshooting 30
Appendix A: Troubleshooting
This appendix explains some common problems you may come across when starting up or using
your DuoScan f40.
The power indicator fails to light up.
# Verify the power connection to the scanner.
# Check if the power switch is on.
# If you have confirmed that there is power to the scanner it is likely that the scanner fuse needs
to be replaced. Contact your dealer or Agfa service representative.
The power indicator lights up but nothing happens.
# Contact your dealer or Agfa service representative.
The scanner makes an loud knocking noise and nothing moves under the glass plate.
# The scanner was not properly unlocked. Immediately switch off the scanner and unlock
properly, or call your Agfa service representative.
One of the busy indicator lights (yellow) on the scanner’s operating panel remains blinking
or goes off after the power-up sequence (= about 30 seconds).
A malfunction has been detected by the scanner.
# Check if you have unlocked the scanner. If this cannot be the problem please contact your
dealer or Agfa service representative.
The FireWire cable does not fit the FireWire port on my computer.
# Verify if the FireWire port on your computer has 4 pins instead of 6. The included FireWire
cable has 6 pins. If the FireWire port on your computer has 4 pins, you will need to obtain a
different cable or converter to connect the scanner to your computer.
FotoLook does not recognize the scanner (PC only).
# Check if the scanner is listed in the Device Manager:
1 Click Start > Settings > Control Panel.
The Control Panel window appears.
2 Double-click the System-icon.
The System Properties window appears.
3 For Windows 98 SE and Windows ME: Click the Device Manager tab
For Windows 2000: Click the Hardware tab and the Device Manager button.
4 Verify if the scanner is visible under the Imaging devices section.