LAN Interface Supplement 8-19
General Troubleshooting
Solutions to Common Problems
If you cannot telnet to the command parser
port
If you get a "connection refused" message
Try including the telnet port number (23) in the command.
If you get a "connection timed out" or "no response from host" message
Verify the LAN connection between your computer and the analyzer.
Refer to "If you cannot connect to the analyzer" earlier in this section.
If you get a "connection refused" or "no response from host" message
If the analyzer was just turned on, make sure that you wait about 25
seconds before attempting the connection.
If you get an "operation timed-out" message
Check the LAN connection between the computer and the analyzer.
Refer to "If you cannot connect to the analyzer" in this section.
Increase the file time-out value on your PC or workstation.
If you cannot access internal web pages or
import graphic images when using a
point-to-point connection
Disable the use of proxy servers. You may have to specify this in a
number of locations, depending on the operating system and software
you are using.
Disable the use of cached copies of web pages to ensure that you
always get a new copy of the analyzer’s screen image.
If all else fails
Contact your network administrator.
If you still cannot solve the problem, contact an Agilent Technologies
Service Center for repair information (see Table 9-5 on page9-11).