There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your jurisdiction. In no event shall TCT Mobile or any of its affiliates be liable for incidental or consequential damages of any nature whatsoever, including but not limited to commercial loss, to the full extent those damages can be disclaimed by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling
To obtain hardware repairs or replacement within the terms of this warranty, contact TCT Mobile to get an RMA number, include a copy of the original proof of warranty coverage (e.g. original copy of the dated bill of sale, invoice), the consumer’s return address, your wireless carrier’s name, alternate daytime cellphone number, and email address with a complete problem description. Only ship the wireless device. Do not ship the SIM card, memory cards, or any other accessories such as the power adapter.You must properly package and ship the wireless device to the repair center.
TCT Mobile is not responsible for wireless devices that do not arrive at the service center. Upon receipt, the service center will verify the warranty conditions, repair, and return your wireless device to the address provided.
Prolonged exposure to music at full volume on the music player may damage the listener's hearing. Set your cellphone volume safely. Use only headphones recommended by TCT Mobile Limited and its affiliates.
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Troubleshooting ������������������
Before contacting the service centre, you are advised to follow the instructions below:
• You are advised to fully charge ( ) the battery for optimal operation.
•Avoid storing large amounts of data in your cellphone as this may affect its performance.
•Use User Data Format and the One Touch Upgrade tool to perform cellphone formatting or software upgrading, (to reset User
Data format, hold down #(B) key while simultaneously pressing the
key). ALL User cellphone data: contacts, photos, messages and files, downloaded applications like Java games will be lost permanently. It is strongly advised to fully backup the cellphone data and profile via PC suite before doing formatting and upgrading.
and carry out the following checks:
My cellphone is frozen or cannot switch on
•Check the battery contacts, remove and reinstall your battery, then turn your cellphone on.
•Check the battery power level, charge for at least 20 minutes.
•If it still does not work, please use User Data Format to reset the phone.
My cellphone has not responded for several minutes
•Restart your cellphone by pressing and holding the 
key.
•Remove the battery and
My cellphone turns off by itself
•Check that your keypad is locked when you are not using your
cellphone, and make sure the 
key is not
•Check the battery charge level.
My cellphone cannot charge properly
•Make sure you are using an Alcatel battery and the charger from the box.
•Make sure your battery is inserted properly and clean the battery contact if it’s dirty. It must be inserted before plugging in the charger.
•Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.
•Make sure charging is carried out under normal conditions (0°C to +40°C).
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