Manuals
/
Brands
/
Communications
/
IP Phone
/
Alcatel-Lucent
/
Communications
/
IP Phone
Alcatel-Lucent
OmniGenesys manual
1
1
8
8
Download
8 pages, 1.04 Mb
“Softwar
e
and har
dwar
e
are only valuable because
they work as a system”*
*Carl Shapiro,
Harvard Business School, information Rules
Alcatel-Lucent OmniGenesys Contact Center
Transforming your business
with a new generation of customer service
Contents
Main
Capitalize on the excellence of Genesys,
the worlds leading large call center software company
Alcatel-Lucent helps companies lead their global competitive transformation:
empower your employees to increase their productivity and your business responsiveness
expand your enterprise outreach by moving to an open, intelligent, secure and converged network
Drive your competitive transformation with Alcatel-Lucent,
the worlds most highly-awarded communication platform company
Genesys: superior level of customer service
for your company
Real-time orchestration
The Dynamic Contact Center:managing fluctuating contact center variables and conditions
The Genesys Suite:aconsistent user experience
Genesys + Alcatel-Lucent: the winning alliance
Only Alcatel-Lucent and Genesys can offer all this!
Alcatel-Lucent OmniGenesys Contact Center:
aproven solution, a predictable outcome.
Alcatel-Lucent OmniGenesys Contact Center
the winning alliance
aone stop vendor combination that delivers the best of full integration
delivers the best of full integration
CAPABILITIES
A
Key solution benefits
-avoid human mistakes -faster deployment -optimized maintenance
Contact Centers
www.alcatel-lucent.com