15 Accessories (1) ......................
The latest generation of Alcatel GSM mobile phones offers a
Standard charger | UK charger (2) |
| Battery | Stereo headset |
| Only use your telephone with Alcatel batteries, chargers and | |
| accessories compatible in the box. |
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(1) | Pictures for references only. |
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(2) | For UK market only. |
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16 Troubleshooting ................
Before contacting the service centre, you are advised to follow the | ||
instructions below: | ) the battery for optimal operation. | |
• You are advised to fully charge ( | ||
• Avoid storing large amounts of data in your phone as this may affect its | ||
performance. |
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• Use User Data Format to perform phone formatting, (to perform User Data | ||
format, hold down # while simultaneously pressing the power on/off key). ALL | ||
User phone data: contacts, photos, messages and files will be lost permanently. It | ||
is strongly advised to fully backup the phone data before doing formatting. | ||
and carry out the following checks: |
| |
My phone cannot switch on |
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• Check the battery contacts, remove and reinstall your battery, then turn your | ||
phone on |
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• Check the battery power level, charge for at least 20 minutes | ||
• If it still does not work, please use User Data Format to reset the phone | ||
My phone is frozen or has not responded for several minutes | ||
• Restart your phone by pressing and holding the | key | |
• Remove the battery and
• If it still does not work, please use User Data Format to reset the phone
My phone turns off by itself
• Check that your keypad is locked when you are not using your phone, and make sure power off key is not
• Check the battery charge level
• If it still does not work, please use User Data Format to reset the phone
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