Alcatel Pop C9 manual Troubleshooting, My phone cannot be switched on or is frozen

If the defect is confirmed, your phone or part thereof will be either replaced or repaired, as appropriate. Repaired phone and accessories are entitled to a one (1) month warranty for the same defect. Repair or replacement may be carried out using reconditioned components offering equivalent functionality.

This warranty covers the cost of parts and labor but excludes any other costs.

This warranty shall not apply to defects to your phone and/or accessory due to (without any limitation):

1)Non-compliance with the instructions for use or installation, or with technical and safety standards applicable in the geographical area where your phone is used,

2)Connection to any equipment not supplied or not recommended by TCT Mobile Limited,

3)Modification or repair performed by individuals not authorised by TCT Mobile Limited or its affiliates or your vendor,

4)Modification, adjustment or alteration of software or hardware performed by individuals not authorized by TCT Mobile Limited,

5)Inclement weather, lightning, fire, humidity, infiltration of liquids or foods, chemical products, download of files, crash, high voltage,

corrosion, oxidation…

Your phone will not be repaired in case labels or serial numbers (IMEI) have been removed or altered.

There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your country or jurisdiction.

In no event shall TCT Mobile Limited or any of its affiliates be liable for indirect, incidental or consequential damages of any nature whatsoever, including but not limited commercial or financial loss or damage, loss of data or loss of image to the full extent those damages can be disclaimed by law.

Some countries/states do not allow the exclusion or limitation of indirect, incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.

Troubleshooting ������������������

Before contacting the service centre, you are advised to follow the instructions below:

•You are advised to fully charge ( ) the battery for optimal operation.

•Avoid storing large amounts of data in your phone as this may affect its performance.

•Use Factory date reset and the upgrade tool to perform phone formatting or software upgrading (to reset factory data, hold down the power key and the Volume up key at the same time).ALL User phone data: contacts, photos, messages and files, downloaded applications will be lost permanently. It is strongly advised to fully backup the phone data and profile via Android Manager before doing formatting and upgrading.

and carry out the following checks:

My phone cannot be switched on or is frozen

•When the phone cannot be switched on, charge for at least 20 minutes to ensure the minimum battery power needed, then try to switch on again.

•When the phone falls into a loop during power on-off animation and the user interface cannot be accessed, press and hold theVolume down key to enter Safe Mode.This eliminates any abnormal OS booting issues caused by 3rd party APKs.

•If neither method is effective, please reset the phone using the Power key and the Volume up key, (holding both together).

My phone has not responded for several minutes

•Restart your phone by pressing and holding the Power key.

My phone turns off by itself

•Check that your screen is locked when you are not using your phone, and make sure the Power key is not accidentally contacted while the screen is unlocked.

•Check the battery charge level.

My phone cannot charge properly

•Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.

•Make sure charging is carried out under normal conditions (0°C to +40°C).

•When abroad, check that the voltage input is compatible.

My phone cannot connect to a network or “No service” is displayed

•Try connecting in another location.

•Verify the network coverage with your operator.

•Check with your operator that your SIM card is valid.

•Try selecting the available network(s) manually

•Try connecting at a later time if the network is overloaded.

My phone cannot connect to the Internet

•Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.

•Make sure that the internet access service of your SIM card is available.

•Check your phone's Internet connecting settings.

•Make sure you are in a place with network coverage.

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