Unable to make outgoing calls
•Make sure you have dialled a valid number and pressed the key
•For international calls,make sure you have entered the country and area codes
•Make sure your mobile phone is connected to a network,and that the network is
not overloaded or unavailable
•Check your subscription with your operator (credit,SIM card valid,etc .)
•Make sure you have not barred outgoing calls (see page 56)
Unable to receive incoming calls
•Make sure your mobile phone is switched on and connected to a network (check
for overloaded or unavailable network)
•Check your subscription with your operator (credit,SIM card valid,etc .)
•Make sure you have not forwarded incoming calls (see page 55)
•Make sure that you have not barred certain calls
The caller’s name does not appear when a call is received
•Check that you have subscribed to this service with your operator
•Your caller has concealed his/her number
The sound quality of the calls is not optimal
•You can adjust the volume during a call by means of the key
•Check the radio reception icon
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My mobile phone turns off by itself
•Check that your keypad is locked when you are not using your mobile phone
•Check the battery charge level
My mobile phone does not charge properly
•Make sure that your battery is not completely discharged;the batter y charge
indicator can take several minutes and may be accompanied by a quiet hissing
sound.
•Make sure charging is carried out under normal conditions (0°C +40°C)
•Make sure your battery is inserted.It must be inserted beforeplugging in the
charger
•Make sure you are using an Alcatel battery and charger
•When abroad,check that the electrical current is compatible
My mobile phone does not connect to a network
•Try connecting in another location
•Verify the network coverage with your operator
•Check with your operator that your SIM card is valid
•Try selecting the available network(s) manually (see page 54)
•Try connecting at a later time if the network is overloaded
SIM card error
•Make sure the SIM card was correctly inserted (see page 14)
•Verify with your operator that your SIM card is 3V compatible;the old 5V SIM
cards cannot be used
•Make sure the chip on your SIM card is not damaged or scratched
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