Alliance Laundry Systems Frontload Washer Troubleshooting

Troubleshooting

Try these troubleshooting tips before making a service call. You may save time and money!

Washer Symptom		Possible Cause / Solution
Won’t Fill	•	Make sure power cord is plugged all the way into the electrical outlet.
	• Make sure hot and cold water faucets are turned on.
	• Make sure that the fill hoses are not kinked or twisted.
	• Press and hold the start button for two seconds to start washer.
	• Make sure that the controls are properly set.
	• Make sure that the loading door is closed tightly.
	• Check the house fuse or circuit breaker.
	• Clean the screens in the water mixing valve and the filter screens located at the faucet
		end of the fill hoses. (Owner is responsible for service calls regarding cleaning of the
		screens.)
Won’t Start	•	Make sure loading door is closed tightly.
	• Press and hold start button for two seconds to start washer.
	• Make sure power cord is plugged all the way into the electrical outlet.
	• Make sure cycle selector knob is not set to the OFF position.
	• Check the house fuse or circuit breaker.
	• Make sure door latch is properly adjusted relative to door lock.
Won’t Spin/Tumble	•	Make sure loading door is closed tightly.
	• Press and hold the start button for two seconds to start washer.
	• Make sure power cord is plugged all the way into the electrical outlet.
	• Make sure controls are properly set.
	• Check the house fuse or circuit breaker.
	• Broken drive belt. Call the service person.
	• Foreign object trap in pump may be clogged. Clean the trap. Refer to Maintenance
		section.
Stops/Pauses During Cycle	•	Pauses are part of the washer’s normal operation.
	• Wash load may be unbalanced. Washer will stop and then restart spin automatically. If
		the washer is severely unbalanced, turn cycle selector knob to OFF and redistribute the
		load.
	• Check the house fuse or circuit breaker.
Won’t Drain	•	Make sure drain hose is not kinked or twisted.
	• Make sure drain hose is not clogged.
	• Make sure drain receptacle is not clogged.
	• Refer to the Installation Instructions to make sure that the drain hose has been properly
		installed.
	• Foreign object trap in pump may be clogged. Clean the trap. Refer to Maintenance
		section.
Water Leaks	•	Check that fill hoses are properly installed on the faucets and the washer’s water mixing
		valve.
	• Check the condition of the fill hoses. Replace fill hoses every five years.
	• Check the condition of the rubber door gasket for tears or holes.
	• Make sure drain receptacle is not clogged.
	•	Check house plumbing.
	• Laundry load may be oversudsing or overloaded. Make sure you are using low-sudsing,
		high efficiency (HE) detergent and proper load sizes.
	• Make sure outside perimeter of the door glass where seal contacts glass is clean.
		continued
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