Altinex DA2000TM manual Troubleshooting Guide, Altinex Policy, Limited Warranty, Return Policy

LINE DRIVERS

TROUBLESHOOTING GUIDE 10

We have carefully tested and have found no problems in the supplied DA2000TM unit; however, we would like to offer the following suggestions:

•Make sure that the display equipment is compatible with the source equipment.

•Please make sure that input amplitude of the video analog signal is less than 1.5V and is at TTL level for SYNC signal.

•Please use the ALTINEX provided external AC adapter, which supplies 9V DC at 500mA.

•Please make sure that the proper quality of cables with coaxial component for video and audio channels is used. We recommend ALTINEX made cables for best results.

•If a problem arises after continuous usage at higher voltage, higher temperature, higher humidity, or at other extreme environmental conditions, please correct the problem.

ALTINEX POLICY 11

11.1 LIMITED WARRANTY

ALTINEX warrants that its products and cables are free from defects in materials under normal use and service. This warranty is limited to repairing at company’s factory any part or parts of the product, which upon company’s examination shall disclose to be, thus defective. Products considered defective should be returned to company with transportation charges pre-paid within 2 years or (90 days for cables) from date of shipment to the purchaser. The warranty is expressly instead of all other warranties expressed or implied. ALTINEX neither assumes nor authorizes any other person to assume for it any other liability in connection with the sale of the products. This warranty shall not apply to any product that shall have been repaired or altered outside of company’s factory in any way so as, in its judgment, to affect its stability or reliability, or that has been subject to misuse, negligence or accident.

11.2 RETURN POLICY

It is very important to ALTINEX that you receive the products that you have ordered and that this product meets your expectations. In the unlikely event, that an ALTINEX product needs to be returned please follow the policy below:

ALTINEX will accept product returns for a period of 30 days from authorized ALTINEX dealers. Products must be returned in an unopened package.

If a product has been opened, the restocking fees will apply. For the restocking fee amount, please contact an ALTINEX Sales Representative.

If the product is in your possession for more than 30 days the restocking, fees will apply.

ALTINEX will not accept any returns on cables or custom products.

If your product is in warranty and needs service, contact the ALTINEX Sales Department for an RMA (Return Material Authorization). Products returned without an RMA number may experience a delay in service.

If your product is out of warranty and needs service, contact the ALTINEX Sales Department for an RMA (Return Material Authorization). Products returned without an RMA number may experience a delay in service. The service charges will be quoted to you before the actual repairs are done.

11.3 CONTACT INFORMATION ALTINEX, INC.

592 Apollo Street

Brea, CA 92821 USA

TEL: 714-990-2300

TOLL FREE: 1-800-ALTINEX

WEB: www.altinex.com

E-MAIL:soultions@altinex.com

FAX: 714-990-3303

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