MULTITASKER

TROUBLESHOOTING GUIDE

8

We have carefully tested and have found no problems in the supplied MT103-123.However, we would like to offer suggestions for the following:

8.1 LED IS NOT RED

The LED should be on and red when power is applied and there is no video signal present. If the LED is on and green, the unit is receiving power and a signal.

Cause 1: No power to the card.

Solution: Verify the enclosure has power and that other cards in the enclosure have power. If there is still no power, see Cause 2.

Cause 2: Card is not plugged in all the way.

Solution: Push the card in all the way. If the LED is still not on, see Cause 3.

Cause 3: Card cage slot has a problem.

Solution 1: Test the card in other slots of the card cage. If the slot was damaged, the card may work in other slots. If the card works in other slots and the LED lights, the problem is the card cage slot. The card cage may require service. Call ALTINEX at

(714)990-2300. If the other slots do not work and the LED is still not lit, see Solution 2.

Solution 2: Take any other known good card with an LED and verify that the slot used is good by seeing if the other card’s LED lights in that slot. If it lights, then the original card may be the source of the problem. Call ALTINEX at (714) 990-2300.

8.2 LED IS NOT GREEN

Cause 1: There is no power.

Solution: Disconnect the video input from the MT103-123and verify the LED is on and red indicating power is present. Reconnect the computer's video output. If the LED is still not green see Cause 2.

Cause 2: There is no Sync signal.

Solution: Verify the computer output is operating correctly by connecting it directly to a monitor. If the display is

good, call ALTINEX at

(714)990-2300.

8.3NO SOUND

Cause 1: The source has a problem.

Solution: Check the source and make sure that there is a signal present and all source connections are correct. If the source is working and there is still no sound, see Cause 2.

Cause 2: Cable connections are incorrect.

Solution: Make sure that cables are properly connected. Also, make sure that the continuity and wiring are good. If there is still no sound, see Cause 3.

Cause 3: The receiving device has a problem.

Solution: Make sure the receiving device has power and is turned on. If there is still no sound, please call ALTINEX at (714) 990-2300.

400-0374-005

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Altinex MT103-123 manual Troubleshooting Guide, LED is not RED, LED is not Green, No Sound

MT103-123 specifications

The Altinex MT103-123 is a highly regarded multimedia interface designed for professional audio and video applications. It is primarily used in conference rooms, classrooms, and other environments where reliable media connectivity is essential. Its robust features and advanced technologies make it a go-to choice for AV professionals looking to streamline their presentation capabilities.

One of the standout characteristics of the MT103-123 is its versatility in connectivity. The device offers a combination of multimedia inputs, including HDMI, VGA, and audio ports, enabling the seamless integration of various devices such as laptops, projectors, and display screens. The mix of digital and analog inputs ensures that users can connect newer models as well as legacy equipment without compromising performance.

The MT103-123 is engineered with high-quality materials which ensure durability and longevity, making it suitable for high-traffic use. The sleek, compact design allows for easy installation and can fit conveniently into standard rack mounts or desk configurations. This design also promotes an organized workspace by reducing clutter.

Another notable feature is the built-in signal processing capabilities. The MT103-123 supports advanced video scaling and format conversion, ensuring that the output is always optimized for the specific display being used. This is particularly beneficial in environments where multiple display formats may be in use, as it provides flexibility and ensures optimal picture quality.

The device’s intuitive user interface simplifies operation, allowing users to easily switch between input sources. This user-friendly design is ideal for users of all technical proficiency levels, making it accessible for everyone from novice presenters to seasoned AV technicians.

In terms of technology, Altinex has incorporated advanced EDID management capabilities within the MT103-123. This function helps ensure that the connected devices recognize each other correctly, maintaining a consistent connection and preventing signal loss or compatibility issues.

Overall, the Altinex MT103-123 stands out due to its extensive feature set, compatibility, and ease of use. Whether for corporate AV needs, educational environments, or home theaters, it provides an effective solution to multimedia switching, making it an essential tool for enhancing presentation experiences. Its ability to handle various media inputs while maintaining high-quality output underscores its value in professional AV setups.