Chapter 4: Troubleshooting 41
If the Libre Touch does not function as it is expected, please try
the following steps.
The Libre Touch is not responding or can’t be turned on.
Reset the reader by pressing and holding the power button
for 6 seconds. The reader will be forced shutdown if it is on
and you are required to restart the reader again.
Battery has been fully depleted. Please charge the reader
via the USB cable or USB AC Adapter.
Battery Life seems short
The operating temperature is below 5oC. this is due to the
characteristics of battery and not a malfunction
The battery is not used for prolonged period. Please
recharge the battery of the reader again
The battery is not fully charged. Please charge the reader
for 4 hours.
The battery needs to be replaced. Please consult Aluratek's
Service Support Department.
The reader cannot be operated during USB connection
The reader cannot be operated while it is connected to PC.
Eject the reader from computer to resume operation.
To use the reader while charging, click on the [Safely
Remove Hardware] button located in the system tray to
disconnect data connection with computer. After the
reader is safely removed, computer will only charge the
reader and you can now resume normal operation.
Touch screen problem
If the touchscreen does not respond, use the "calibrate the
touch screen" function to calibrate the screen.
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