AmbiCom WP-SA manual Troubleshooting, Problem, Possible Solutions

TROUBLESHOOTING

If you encounter any problems during the installation process, please refer to the following table for possible solutions.

Problem		Possible Solutions
1. The installation wizard cannot find the		∙ Unplug the AC power adapter for the Master Printer
USB printer/connection during the		Adapter from the power outlet, unplug and re -plug the
USB driver installation.		Slave PC Adapter from/to the PC, and re-plug the AC
		power adapter into the power outlet to reset the link.
2. The LED on the Slave PC Adapter	∙ When plugging in the Slave PC Adapter, the LED light
does not turn on when both the Master		will blink and turn off. It will then blink periodically,
Printer and Slave PC Adapters are		showing that it has been paired but is waiting to be reached
plugged in.		in the polling sequence. If this periodic blinking does not
		occur, follow the directions in “Additional Slave PC
		Adapter Installation” for pairing.
3. Both LED lights are on, but I am not		∙ Make sure that the print job is being sent to the correct
able to print.		printer connected by the Wireless Printer Network and
		that the printer is powered on.
		∙ Unplug the AC power adapter for the Master Printer
		Adapter from the power outlet, unplug and re -plug the
		Slave PC Adapter from/to the PC, and re-plug the AC/DC
		power supply into the power outlet to reset the link.
		∙ Power the printer off, then on again to reset printer.
		∙ Confirm that the Master Printer and Slave PC Adapters
		being used are from the same -paired package.
4. The LED light on the Master Printer		∙ Make sure the Master Printer Adapter is plugged in
Adapter does not turn on when it is		correctly.
plugged into the printer and the power		∙ Check the power supply connections to the Master Printer
supply connections are made.
		Adapter.
5. A print job has been sent to the printer,		∙ Make sure that the print job is being sent to the correct
but there is no response. The status in		printer connected by the Wireless Printer Network and
the Print Monitor window is blank.		that printer is powered on.
		∙ Check if the Slave PC Adapter’s LED light is on. In an
		environment with multiple Slave PC Adapters, a delay is
		possible while the polling sequence moves past idle or
		disconnected Slave PC Adapters. Wait for a few minutes
		to ensure the polling sequence has reached the Slave PC
		Adapter in question.
		∙ The print status will not appear to be online until the
		polling sequence has reached the Slave PC Adapter in
		question.

WP -SA Quick Installation Guide v.1.0 Page 7