American Megatrends Express 500 Troubleshooting

7	Troubleshooting
	Problem	Suggested Solution
	The system hangs during the boot	Make sure the SCSI BIOS on the motherboard
	process after installation.	has been disabled.
	The system hangs during the boot	Make sure the MegaRAID Express 500
	process after installation.	adapter card is installed in the proper PCI
		expansion slot. It must be installed in the
		RAID Upgrade PCI slot..
	Some operating systems do not load	Check the system BIOS configuration for PCI
	in a computer with a MegaRAID	interrupt assignments. Make sure some
	Express 500 adapter.	Interrupts are assigned for PCI.
		Initialize the logical drive before installing the
		operating system.
	One of the hard drive in the array	Check the drive error counts using Power
	fails often	Console 500.
		Format the drive.
		Rebuild the drive
		If the drive continues to fail, replace the drive
		with another drive with the same capacity.
	Pressed <Ctrl> <M>. Ran	Check the drives IDs on each channel to make
	Megaconf.exe and tried to make a	sure each device has a different ID.
	new configuration. The system
	hangs when scanning devices.	Check the termination. The device at the end
		of the channel must be terminated.
		Replace the drive cable.
	Multiple drives connected to	Set the drives to spin on command. This will
	MegaRAID Express 500 using the	allow MegaRAID Express 500 to spin two
	same power supply. There is a	devices simultaneously.
	problem spinning the drives all at
	once.
	Pressing <Ctrl> <M> or running	These utilities require a color monitor.
	megaconf.exe does not display the
	Management Menu.
	At system power-up with the	For proper cache memory operation, you must
	MegaRAID Express 500 installed,	install at least 8 MB of memory in MegaRAID
	the screen display is garbled or does	Express 500.
	not appear at all.
	Cannot flash or update the	You may need a new EEPROM.
	EEPROM.

Chapter 7 Troubleshooting 71