Replacing the Battery
This UPS has an easy to replace
Note: Once the battery is disconnected, the loads are not protected from power outages.
Troubleshooting
Problem | Possible Cause | Solution |
UPS will not turn “On”. | On/Off/Test button not | Press the On/Off/Test |
| pushed. | button to power the UPS |
|
| and the loads. |
| UPS input circuit breaker | Reduce the load on the |
| tripped. | UPS by unplugging |
|
| equipment and reset the |
|
| circuit breaker by pressing |
|
| the plunger back in. |
UPS will not turn “On” or | Computer interface problem. | Disconnect the computer |
“Off”. |
| interface. If the UPS now |
|
| works normally, check the |
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| interface cable and the |
|
| attached computer. |
1000/1100 VA
1400 VA
1.Grasp the top of the front cover and tilt it out and down.
2.Unhook the bottom of the cover from the chassis and lift it upward to expose the battery door. Be careful not to strain the ribbon cable. Do not touch the exposed printed circuit board.
3.Fold the front cover on top of the UPS as shown.
4.Use a
5.Grasp the tab and gently pull the battery out of the UPS.
6.Disconnect the battery leads.
•For the 1000 through 1100 VA models, loosen the connectors by gently wiggling them while pulling straight back from the battery connector.
•For the 1400 VA model, pull the two gray couplers apart to disconnect the battery.
7.Connect the battery leads to the new battery.
Note: Small sparks at the battery connectors are normal during connection.
•For the 1000 through 1100 VA models, connect the red wire to the positive (+) terminal and the black wire to the negative
•For the 1400 VA model, connect the gray battery coupler to the UPS’s coupler.
8.Slide the battery into the UPS.
9.Close the battery door, replace the battery compartment screws, and replace the front cover.
10.Dispose of the old battery properly at an appropriate recycling facility or return it to the supplier in the packing material for the new battery. See the new battery instructions for more information.
UPS operates | UPS's input circuit breaker | Reduce the load on the |
even though normal line | tripped. | UPS by unplugging |
voltage is thought to exist. |
| equipment and reset the |
|
| circuit breaker by pushing |
|
| the plunger back in. |
UPS beeps occasionally. | Normal UPS operation. | None. The UPS is |
|
| protecting the load. |
UPS does not provide | The UPS's battery is weak | Charge the battery. The |
expected back up time. | due to recent outage or is | UPS's batteries require |
| near the end of its service | recharging after an |
| life. | extended outage. Batteries |
|
| age faster when put into |
|
| service often and when |
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| operated at elevated |
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| temperatures. If the battery |
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| is near the end of its service |
|
| life, consider replacing the |
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| battery even if the replace |
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| battery indicator is not yet |
|
| lit. |
The UPS was shutdown by | None. The UPS will restart | |
indicators are flashing | PowerChute® plus software. | automatically when utility |
alternately. |
| power returns. |
All indicators are flashing. | Internal UPS fault. | Do not attempt to use the |
|
| UPS. Turn the UPS “Off” |
|
| and have it serviced |
|
| immediately. |
The UPS operates normally, | Building wiring error such as | Have a qualified electrician |
but the site wiring fault | missing ground or hot to | correct the building wiring. |
indicator is lit. | neutral wire reversal. |
|
Internal UPS fault. | Do not attempt to use the | |
indicators only are flashing |
| UPS. Turn the UPS “Off” |
|
| and have it serviced |
|
| immediately. |
All indicators are “Off” and | The UPS is shutdown and the | None. The UPS will return |
the UPS is not operating. | battery is discharged from an | to normal operation when |
| extended power outage. | the power is restored and |
|
| the battery has a sufficient |
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| charge. |
The replace battery light is | Weak batteries. | Allow the batteries to |
illuminated. |
| recharge for at least 4 |
|
| hours. If the problem |
Warranty
Customers may return their defective unit to APC for replacement or repair during the standard 2 year warranty period. APC's standard procedure will be to replace the original unit with a
|
| persists after recharging, |
|
| replace the batteries. |
| Replacement batteries not | Confirm the battery |
| connected properly. | connections. |
The overload light is | The UPS is overloaded. | Reduce the load on the |
illuminated or flashing |
| UPS by unplugging |
|
| equipment. |
For Computer Interface Port Specifications, see the APC Website.
Service
If the UPS requires service, please do Not return it to the dealer!
Follow these steps:
1.Use the Troubleshooting section of the Quick Reference Guide to eliminate common problems.
2.Verify that no circuit breakers are tripped. A tripped circuit breaker is the most common UPS problem!
3.If the problem persists, call customer service or visit the APC Internet Website (www.apc.com).
•Note the model number of the UPS, the serial number, and the date purchased. A technician will ask you to describe the problem and try to solve it over the phone, if possible. If this is not possible the technician will issue a Return Merchandise Authorization Number (RMA#).
•If the UPS is under warranty, repairs are free. If not, there is a repair charge.
4.Pack the UPS in its original packaging. If the original packing is not available, ask customer service about obtaining a new set.
•Pack the UPS properly to avoid damage in transit. Never use Styrofoam™ beads for packaging. Damage sustained in transit is not covered under warranty.
•Include a letter with your name, RMA#, address, copy of the sales receipt, description of the trouble, your daytime phone number, and a check (if necessary).
5.Mark the RMA# on the outside of the package.
6.Return the UPS by insured, prepaid carrier to the address given to you by Customer Service.
APC Contact Information
USA/Canada ………….. | |
Mexico ………………….. | |
Brazil ……………………. | |
Worldwide ……………… | |
Internet …………………. | http://www.apc.com |
Technical Support ……. | http://www.apc.com/support |
Specifications
| 1000 VA |
| 1100 VA | 1400 VA | |
Acceptable input voltage |
| 0 - | 160 VAC |
| |
Input voltage |
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Output voltage |
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Input Over Current Protection | Resettable circuit breaker |
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Frequency limits | 47 - 63 Hz (autosensing) |
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Transfer time | 4 ms typical, blackout response time | ||||
Maximum load | 1000 VA |
| 1100 VA | 1400 VA | |
| 670 W |
| 670 W | 950 W | |
| 115 VAC |
| |||
50 or 60 Hz, ±0.1 Hz; unless synchronized to utility | |||||
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| during brownout |
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Stepped |
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Output Over Current Protection | Overcurrent and | ||||
| shutdown on overload |
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Battery type | Spill proof, maintenance free, sealed | ||||
Typical battery life | 3 to 6 years, depending on number of discharge | ||||
| cycles and ambient temperature | ||||
Typical recharge time | 2 to 5 hours from total discharge | ||||
Operating temperature | 0 to +40 °C (+32 to +104 °F) | ||||
Storage temperature | |||||
Operating / storage relative humidity | 0 to 95%, |
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Operating elevation | 0 to +3,000 m (0 to +10,000 ft) | ||||
Storage elevation | 0 to +15,000 m (0 to +50,000 ft) | ||||
Audible noise at 1 m (3 ft) |
| <45 dBA |
| ||
Size (H x W x D) | 21.6 x 17.0 x 43.9 cm |
| |||
| (8.5 x 6.7 x 17.3 in.) |
| |||
Weight - net (shipping) | 19.3 (21.1) kg |
| 19.3 (21.2) kg |
| 24.1 (25.9) kg |
| 42.5 (46.5) lb. |
| 42.5 (46.8) lb. |
| 53.0 (57.0) lb. |
Listing, Certifications and Unlisted | UL 1778, UL 497A, | CSA 107.1, FCC part 15 | |||
Components |
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EMI certification | FCC/DOC Class B certified | ||||
Electromagnetic immunity | IEC | ||||
