American Power Conversion 350/550 Troubleshooting, Specifications, Service

Troubleshooting	Use the table below to solve minor Back-UPS ES installation or operation problems. Consult APC Online Technical Support or call APC
	Technical Support for assistance with problems that cannot be resolved using the table below:
Problem	Probable Cause	Solution
Back-UPS ES will not turn on.	Battery is disconnected and utility power is not available at	Connect the battery (see Connect Battery) and ensure power is available at the wall
	the wall outlet.	outlet.
No power available at the Surge Protection	Surge Protection Only outlets have been overloaded.	Reduce the amount of equipment plugged into Surge Protection Only outlets.
Only outlets.		Ensure that the fuse or circuit breaker for the outlet is not tripped, and that the wall
	Utility power not available at the wall outlet.
		switch controlling the outlet (if any) is in the ON position.
Connected equipment loses power.	Equipment is connected to the “Surge Protection Only”	Ensure that the equipment you want to stay powered during a power failure is
	outlets.	plugged into the “Battery Backup/Surge Protection” outlets and NOT the “Surge
		Protection Only” outlets.
	The Back-UPS ES is overloaded.	Make sure that the equipment plugged into the outlets of the unit are not
		overloading the capacity of the unit. Try removing some of the equipment and see if
		the problem continues.
	PowerChute Personal Edition software has performed a	The Back-UPS ES is operating normally.
	shutdown due to a power failure.
	The Back-UPS ES has exhausted its available battery	The Back-UPS ES can only operate on battery power for a limited amount of time.
	power.	The unit will eventually turn off when the available battery power has been used.
		Allow the unit to recharge for 16 hours before continuing use of the unit.
	Connected equipment does not accept the step-	The output waveform is designed for computers and computer-related equipment. It
	approximated sine waveform the Back-UPS ES.	is not designed for use with motor-type equipment.
	The Back-UPS ES may require service.	Contact APC Technical Support for further troubleshooting.
The Power On indicator is lit and the Back-	The Back-UPS ES is using battery.	The Back-UPS ES is operating normally and using battery power. Once On Battery,
UPS ES is beeping four times every 30		you should save your current work, power down your equipment, and turn the unit
seconds.		OFF. Once normal power is restored, you may turn the unit back ON and power
		your equipment.
The Power On indicator flashes once per	Battery capacity is low (about 2 minutes of use remaining).	The Back-UPS ES is about to shut off due to a low battery charge condition! When
second and the Back-UPS ES beeps once		the unit beeps once every second, the battery has about 2 minutes of power
per second at the same time.		remaining. Immediately power down your computer and turn the unit OFF. When
		normal power returns, the unit will recharge the battery.
Building Wiring Fault indicator is lit.	Your building wiring presents a shock hazard. Using the	Call a qualified electrician for service.
	Back-UPS with this condition will void the warranty.
Inadequate runtime.	The battery is not fully charged.	Allow the unit to charge by leaving it plugged into the wall at least 16 hours.
	Battery is near the end of useful life.	As a battery ages, the amount of runtime available will decrease. You can replace
		the battery by ordering one at www.apc.com. Batteries also age prematurely if the
		Back-UPS ES is placed near excessive heat.

Specifications

Item	Specification	BE350R	BE550R
Input	Voltage	120 Vrms	Nominal
	Frequency	50 - 60 Hz (autosensing)
	Brownout Transfer	88 Vrms, typical
	Over-voltage Transfer	139 Vrms, typical
Output	UPS Capacity (4 outlets)	350 VA / 200 W	550 VA / 330 W
	Surge Capacity (8 outlets)	12 Amps (including UPS output)
	Voltage	115 Vrms + 8%
	On Battery	(step-approximated sine wave)
	Frequency - On Battery	50-60 Hz + 1 Hz
	Transfer Time	6 ms typical, 10 ms maximum
Protection and Filter	AC Surge Protection	Full time, 375 joules
	Telephone Surge Protection	Single line (2-wire)
	EMI/RFI Filter	Full time
	AC Input	Resettable circuit breaker
Battery	Type	Sealed, maintenance-free lead acid
	Average Life	3 - 5 years depending on the number of discharge
		cycles and environmental temperature
Physical	Net Weight	9 lbs. (4 kg.)	13 lbs. (6 kg.)
	Dimensions (H x W x D)	3.4" x 10.9" x 7.1"
		(8.6 x 27.7 x 18.0 cm)
	Operating Temperature	+32oF to 104oF (0oC to 40oC)
	Storage Temperature	+5oF to 113oF (-15oC to 45oC)
	Operating Relative Humidity	0 to 95% non-condensing
	Operating Elevation	0 to 10,000 ft (0 to 3,000m)
Safety/Regulatory	Safety Approvals	UL 1778 listed, cUL certified per
		CSA standard C22.2 No. 107.1, NOM-001
	EMC Compliance	FCC part 68, FCC part 15 Class B
		Notice: This device complies with part 15 of
		the FCC rules. Operation is subject to the
		following two conditions: (1) This device may
		not cause harmful interference, and (2) This
		device must accept any interference received,
		including interference that may cause
		undesired operation.
		On the bottom of this equipment is a label that
		contains, among other information, the FCC
		registration number and ringer equivalence
		number (REN) for	this equipment. If
		requested, this information must be provided
		to the telephone company.

Order Replacement Battery

Replace with an APC qualified battery. Replacement batteries can be ordered from www.apc.com (valid credit card required). For a Back-UPS ES 350, order RBC35 as directed by APC Technical Support. For a Back-UPS ES 550, order APCRBC110.

Warranty

The standard warranty is 3 years from the date of purchase. APC’s standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with APC Technical Support. APC will ship the replacement unit once the defective unit is received by the repair department or cross-ship upon the provision of a valid credit card number. The customer pays for shipping to APC, and APC pays ground freight transportation costs back to the customer.

Service

Please DO NOT RETURN Back-UPS ES to the place of purchase under any circumstances.

1.Consult the Troubleshooting section to eliminate common problems.

2.Verify the battery is connected (see Connect Battery) and that the Circuit Breaker is not tripped (see Troubleshooting section).

If you still have problems or questions, please contact APC via the internet or at one of the phone numbers listed below.

3.Before contacting APC, please be sure to record the date purchased, UPS model, and serial number (on bottom of unit).

4.Be prepared to troubleshoot the problem over the telephone with a Technical Support Representative. If this is not successful, the representative will issue a Return Material Authorization Number (RMA#) and a shipping address.

5.Pack the unit in its original packaging. If the original packaging is not available, ask APC Technical Support about obtaining a new set. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package for full value is recommended).

6.Write the RMA# on the outside of the package.

7.Return the unit by insured carrier to the address given to you by APC Technical Support.

APC Contact Information

Online Technical Support	http://support.apc.com
Web Site	www.apc.com
USA/Canada	1.800.800.4272
Mexico	+52.292.0253 / 52.292.0255
Brazil	+0800.12.72.1
Worldwide	+1.401.789.5735

6.50 in.

(165 mm)

Wall Mounting Template