Replacing the Battery
This UPS has an easy to replace
Note: Please read the cautions in the APC Safety Guide.
Replacement Batteries
See your dealer or call the number in this manual for information on replacement battery kits. For 420 models, order RBC 2. For 620 models, order RBC 4.
Battery Replacement Procedure
Battery replacement is a safe procedure, isolated from electrical hazards. You may leave the UPS and loads on for the following procedure.
Note: Once the battery is disconnected, the loads are not protected from power outages.
1.Lay the UPS on its left side. Remove the two screws holding on the battery door and open the door.
Note: It may be necessary to pull the battery door slightly toward the front of the unit in order to open the door fully.
2. Gently pull out the battery by grasping the white tab.
Troubleshooting
3.Disconnect the two wires connecting the battery to the UPS. Loosen the wires by wiggling them while pulling straight back from the battery connector.
4.Connect the new battery in place of the old.
Note: Small sparks at the battery connections are
normal during connection.
5.Place the new battery in the UPS. Use care to avoid pinching the wires.
6.Close the battery compartment door and replace the screws.
7.Dispose of the old battery properly at an appropriate recycling facility or return it to the supplier in the packing material for the new battery. See the new battery instructions for more information.
Service
Problem
UPS will not turn on.
UPS will not turn on or off.
UPS operates
UPS beeps occasionally.
UPS does not provide expected back up time.
All indicators are flashing.
Possible Cause
On/off/test button not pushed.
UPS input circuit breaker tripped.
Computer interface problem.
UPS’s input circuit breaker tripped.
Normal UPS operation.
The UPS’s battery is weak due to recent outage or is near the end of its service life.
The UPS was shutdown by PowerChute®plus software.
Internal UPS fault.
Solution
Press the on/off/test button to power the UPS and the loads.
Reduce the load on the UPS by unplugging equipment and reset the circuit breaker by pressing the plunger back in.
Disconnect the computer interface. If the UPS now works normally, check the interface cable and the attached computer.
Reduce the load on the UPS by unplugging equipment and reset the circuit breaker by pushing the plunger back in.
None. The UPS is protecting the load.
Charge the battery. The UPS’s batteries require recharging after an extended outage. Batteries age faster when put into service often and when operated at elevated temperatures. If the battery is near the end of its service life, consider replacing the battery even if the replace battery indicator is not yet lit.
None. The UPS will restart automatically when utility power returns.
Do not attempt to use the
If the UPS requires service do not return it to the dealer!
Follow these steps:
1.Use the Troubleshooting section to eliminate common problems.
2.Verify that no circuit breakers are tripped. A tripped circuit breaker is the most common UPS problem!
3.If the problem persists, call customer service or visit the APC Internet Website (www.apcc.com).
∙Note the model number of the UPS, the serial number, and the date purchased. A technician will ask you to describe the problem and try to solve it over the phone, if possible. If this is not possible the technician will issue a Return Merchandise Authorization Number (RMA#).
∙If the UPS is under warranty, repairs are free. If not, there is a repair charge.
4.Pack the UPS in its original packaging. If the original packing is not available, ask customer service about obtaining a new set.
∙Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for packaging. Damage sustained in transit is not covered under warranty.
∙Include a letter with your name, RMA#, address, copy of the sales receipt, description of the trouble, your daytime phone number, and a check (if
necessary).
5.Mark the RMA# on the outside of the package
6.Return the UPS by insured, prepaid carrier to the address below.
North & South America | Europe |
APC | APC |
132 Fairgrounds Road | Ballybritt Business Park |
West Kingston, Rhode Island 02892 USA | Galway, Ireland |
Internet | |
http://www.apcc.com | apctech@apcc.com |
Specifications
The UPS operates normally, but the site wiring fault indicator is lit.
All indicators are off and the UPS is not operating.
The replace battery light is
Building wiring error such as missing ground or hot to neutral wire reversal.
Internal UPS fault.
The UPS is shutdown and the battery is discharged from an extended power outage.
Weak batteries.
UPS. Turn the UPS off and have it serviced immediately.
Have a qualified electrician correct the building wiring.
Do not attempt to use the UPS. Turn the UPS off and have it serviced immediately.
None. The UPS will return to normal operation when the power is restored and the battery has a sufficient charge.
Allow the batteries to
Acceptable input voltage
Input voltage
Output voltage *
Input Over Current Protection
Frequency limits
Transfer time
Maximum load
Output Over Current Protection
Battery type
Typical battery life
420 VA | 620 VA |
0 - 160 VAC
Resettable circuit breaker
47 - 63 Hz
4 ms typical, blackout response time
420 VA 260 W | 620 VA 390 W |
115 VAC
50 or 60 Hz, ±0.1 Hz; unless synchronized to
utility during brownout
Stepped
Overcurrent and
latching shutdown on overload
Spill proof, maintenance free, sealed
3 to 6 years, depending on number of
discharge cycles and ambient temperature
illuminated.
The overload light is illuminated or flashing
Replacement batteries not connected properly.
The UPS is overloaded.
recharge for at least 4 hours. If the problem persists after recharging, replace the batteries.
Confirm the battery connections.
Reduce the load on the UPS by unplugging equipment.
Typical recharge time | 2 to 5 hours from total discharge | ||
Operating temperature | 0 to +40 °C (+32 to +104 °F) | ||
Storage temperature | |||
Operating and storage relative humidity | 0 to 95%, | ||
Operating elevation | 0 to +3,000 m (0 to +10,000 ft) | ||
Storage elevation | 0 to +15,000 m (0 to +50,000 ft) | ||
Audible noise at 1 m (3 ft) |
| <45 dBA | |
Size (H x W x D) | 16.8 x 11.9 x 36.8 cm | ||
| (6.6 x 4.7 x 14.5 in) | ||
Weight - net (shipping) | 10.0 (10.9) kg |
| 12.3 (13.2) kg |
| 22.0 (24.0) lb. |
| 27.0 (29.0) lb. |
For Computer Interface Port Specifications, see the APC Website.
Safety and approvals | UL 1778, UL 497A, CSA 107.1, FCC part 68 |
EMC verification | FCC/DOC Class B certified |
Electromagnetic immunity | IEC |
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