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American Power Conversion 500 VA user manual Service, Contact Information

Models: 500 VA

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PROBLEM AND/OR POSSIBLE

SOLUTION

CAUSE

 

BATTERY CHARGE AND LOAD LED BARGRAPHS FLASH SIMULTANEOUSLY

The UPS has shutdown. The

Check that the room temperature is within the specified limits for operation.

internal temperature of the

Check that the UPS is properly installed, allowing for adequate ventilation

UPS has exceeded the allow-

(see Position the UPS).

able threshold for safe opera-

 

tion.

Allow the UPS to cool down. Restart the UPS. If the problem continues,

 

contact APC (see Contact Information).

 

 

DIAGNOSTIC UTILITY VOLTAGE

All five LEDs are illuminated.

The line voltage is extremely high and should be checked by an electrician.

 

 

There is no LED illumination.

If the UPS is plugged into a properly functioning utility power outlet, the

 

line voltage is extremely low.

 

 

ONLINE LED

 

There is no illumination.

The UPS is running on battery, or it must be turned on.

 

 

The LED is blinking.

The UPS is running an internal self-test.

 

 

Service

If the UPS requires service do not return it to the dealer. Follow these steps:

1.Review the problems discussed in Troubleshooting to eliminate common problems.

2.If the problem persists, contact APC Customer Service through the APC web site, www.apc.com/support.

&Note the model number of the UPS, the serial number, and the date purchased. If you call APC Cus- tomer Service, a technician will ask you to describe the problem and attempt to solve it over the phone. If this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).

&If the UPS is under warranty, repairs are free.

3.Pack the UPS in its original packaging. If this is not available, refer to www.apc.com/support for informa- tion about obtaining a new set.

&Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for packaging. Damage sustained in transit is not covered under warranty.

&Always DISCONNECT THE BATTERY before shipping in compliance with U.S. Department of Transportation (DOT) regulations. The battery module(s) may remain in the UPS; it does not have to be removed.

4.Mark the RMA# on the outside of the package.

5.Return the UPS by insured, prepaid carrier to the address given to you by Customer Service.

Contact Information

U.S. Customers - Refer to www.apc.com/support.

International Customers - Refer to www.apc.com, select the appropriate country from the country selection field, and select the Support tab at the top of the web page.

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American Power Conversion 500 VA user manual Service, Contact Information
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500 VA specifications

American Power Conversion (APC) is well-known for its innovative power protection solutions, catering to a wide range of markets, including IT, telecommunications, and industrial environments. Among its numerous products, the APC Back-UPS line, specifically the 500 VA (Volt-Amperes) model, stands out as an essential solution for safeguarding sensitive electronic equipment against unexpected power disturbances.

The APC 500 VA is designed to provide reliable uninterruptible power supply (UPS) capabilities. One of its main features is its ability to deliver battery backup during power outages. This ensures that connected devices continue to operate without interruption, which is particularly critical for computers, networking devices, and telecommunications equipment. The 500 VA model generally offers a power output of around 300 watts, making it suitable for basic setups in home offices or small businesses.

Another significant feature of the APC 500 VA is its Automatic Voltage Regulation (AVR). This technology ensures that the output voltage remains stable, even during voltage fluctuations that can occur during storms or utility grid issues. This protects sensitive electronics from potential damage caused by overvoltage or undervoltage situations.

The UPS is equipped with multiple outlets for connecting various devices. Typically, these outlets are a combination of battery backup and surge protection, ensuring that both type of equipment receives necessary power and protection from surges or spikes. Additionally, the unit often features USB ports for easy connection to a computer, allowing users to monitor UPS status and manage power settings through APC’s PowerChute software.

The design of the APC 500 VA is user-friendly and allows for easy setup. Its compact form factor enables effective space-saving which is ideal for desktop environments. The inclusion of LED indicators provides real-time status updates on power conditions and battery health, giving users peace of mind regarding their equipment's safety.

Finally, the APC 500 VA typically comes with a built-in battery that is replaceable, ensuring long-term usability. Regular battery replacement is crucial for maintaining optimal performance, and APC provides users with this convenience.

In summary, the American Power Conversion 500 VA model is a compact and efficient UPS solution featuring battery backup, Automatic Voltage Regulation, multiple outlets, USB connectivity, and user-friendly indicators. Its reliability and protective features make it an excellent choice for anyone looking to safeguard their electronics against power-related disturbances.