American Power Conversion ES 400, ES 550, ES 700 Specifications, Service, Wall Mount of UPS

Troubleshooting Use the table below to solve minor Back-UPS ES installation or operation problems. Consult APC Online Technical Support or call APC

Technical Support for assistance with problems that cannot be resolved using the table below:

Problem	Probable Cause	Solution
Back-UPS ES will not turn on.	Battery is disconnected or utility power is not available at	Connect the battery (see Connect Battery) and ensure power is available at the wall
	the wall outlet.	outlet.
No power available at the Surge Protection	Surge Protection Only outlets have been overloaded.	Reduce the amount of equipment plugged into Surge Protection Only outlets.
Only outlets.		Ensure the fuse or circuit breaker for the outlet is not tripped, and that the wall switch
	Utility power not available at the wall outlet.
		controlling the outlet (if any) is in the ON position.
Connected equipment loses power.	Equipment is connected to the Surge Protection Only	Ensure the equipment you want to stay powered during a power failure is plugged
	outlets.	into the Battery Backup/Surge Protection outlets and NOT the Surge Protection
		Only outlets.
	The Back-UPS ES is overloaded.	Make sure the equipment plugged into the Battery Backup/Surge Protection outlets
		of the unit are not overloading the capacity of the unit. Try removing some of the
		equipment and see if the problem continues.
	PowerChute Personal Edition software has performed a	The Back-UPS ES is operating normally.
	shutdown due to a power failure.
	The Back-UPS ES has exhausted its available battery	The Back-UPS ES can only operate on battery power for a limited amount of time.
	power.	The unit will eventually turn off when the available battery power has been used.
		Allow the unit to recharge for 16 hours before continuing use of the unit.
	Connected equipment does not accept the step-	The output waveform is designed for computers and computer-related equipment. It
	approximated sine waveform of the Back-UPS ES.	is not designed for use with motor-type equipment.
	The Back-UPS ES may require service.	Contact APC Technical Support for further troubleshooting.
The Power On indicator is lit and the Back-	The Back-UPS ES is using battery.	The Back-UPS ES is operating normally and using battery power. Once On Battery,
UPS ES is beeping four times every 30		you should save your current work, power down your equipment, and turn the unit
seconds.		OFF. Once normal power is restored, you may turn the unit back ON and power your
		equipment.
The Power On indicator flashes once per	Battery capacity is low (about 2 minutes of use remaining).	The Back-UPS ES is about to shut off due to a low battery charge condition! When
second and the Back-UPS ES beeps once per		the unit beeps once every second, the battery has about 2 minutes of power
second at the same time.		remaining. Immediately power down your computer and turn the unit OFF. When
		normal power returns, the unit will recharge the battery.
Inadequate runtime.	The battery is not fully charged.	Allow the unit to charge by leaving it plugged into the wall for at least 16 hours.
	Battery is near the end of useful life.	As a battery ages, the amount of runtime available will decrease. You can replace
		the battery by ordering one at www.apc.com. Batteries also age prematurely if the
		Back-UPS ES is placed near excessive heat.

Specifications

Item	Specification	BE400		BE550	BE700
Input	Voltage			230 Vrms Nominal
	Frequency	50 - 60 Hz (auto sensing)
	Brownout Transfer			180 Vrms, typical
	Over-voltage Transfer			266 Vrms, typical
Output	Voltage On Battery		230 Vac rms +/- 8%
	Total Amperage (8 outlets)	10 Amps (including UPS output)
	UPS Capacity (4 outlets)	400VA/240W		550VA/330W	700VA/405W
	Frequency - On Battery			50/60 Hz +/-1 Hz
	Transfer Time	6 ms typical, 10 ms maximum
Protection and Filter	AC Surge Protection		Full time, 310 joules
	Phone/fax/DSL Surge			Single line (2-wire)
	Protection
	Network Surge Protection	10/100Base-T Ethernet
	EMI/RFI Filter			Full time
	AC Input	Resettable circuit breaker
Battery	Type	Sealed, maintenance-free lead acid
	Average Life	3 - 5 years depending on the number of discharge
		cycles and environmental temperature
Physical	Net Weight	5.4kg		6.4kg	6.8kg
	Dimensions (H x W x D)		285 x 230 x 86 mm
		(11.18” x 9.05” x 3.3 in.)
	Operating Temperature	0 oC to 40 oC (32 oF to 104 oF)
	Storage Temperature	-15 oC to 45 oC (5 oF to 113 oF)
	Operating Relative Humidity	0 to 95% non-condensing
	Operating Elevation	0 to 3000 m (0 to 10,000 ft)
Safety/Regulatory	Safety Approvals	CE, IEC62041-1-1, IEC60884, IEC61643-1
	EMC Compliance	EN50091-2, EN55022 Class B

Order Replacement Battery

Replace with an APC qualified battery. Replacement batteries can be ordered from www.apc.com (valid credit card required). For Back-UPS ES 400, order APCRBC106 as directed by APC Technical Support. For Back-UPS ES 550, order RBC2. For Back- UPS ES 700, order RBC17.

Warranty

The standard warranty is 3 years from the date of purchase. APC’s standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with APC Technical Support. APC will ship the replacement unit once the defective unit is received by the repair department or cross-ship upon the provision of a valid credit card number. The customer pays for shipping to APC, and APC pays ground freight transportation costs back to the customer.

Service

Please DO NOT RETURN Back-UPS ES to the place of purchase under any circumstances.

1.Consult the Troubleshooting section to eliminate common problems.

2.Verify the battery is connected (see Connect Battery) and that the Circuit Breaker is not tripped (see Troubleshooting section).

If you still have problems or questions, please contact APC via the internet or at one of the phone numbers listed below.

3.Before contacting APC, please be sure to record the date purchased, UPS model, and serial number (on bottom of unit).

4.Be prepared to troubleshoot the problem over the telephone with a Technical Support Representative. If this is not successful, the representative will issue a Return Material Authorization Number (RMA#) and a shipping address.

5.Pack the unit in its original packaging. If the original packaging is not available, ask APC Technical Support about obtaining a new set. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package for full value is recommended).

6.Write the RMA# on the outside of the package.

7.Return the unit by insured carrier to the address given to you by APC Technical Support.

Wall Mount of UPS

The UPS can be mounted vertically or horizontally to a wall surface. Use the template below to position the mounting fasteners (not supplied). Wall mount the UPS as follows;

1.Hold this page against the wall in the desired mounting location.

2.Use thumbtacks or tape to hold this page in place against the wall. Use a sharp nail or pin to puncture the center of each template circle to mark the wall.

3.Install the mounting fasteners at the marked locations. Leave the head of both fasteners 8 mm (5/16) out from the face of the wall. The fasteners must be able to support 6.8 Kg.

4.Mount the UPS by positioning the key-hole slots over the mounting fasteners heads. For vertical mounting, slide the UPS down into place. For horizontal mounting , Turn it slightly counterclockwise until it is securly in place.

APC Contact Information

APC Europe	353 91 702000
APC Asia Pacific	61 2 9955 9366
Mexico	292 0253	/ 292 0255
Brazil	0800 555	272
Worldwide	1.401.789.5735
Internet	http://www.apc.com
Technical Support	http://www.apc.com/support

165mm (6.50 in.)

Wall Mounting Template