TROUBLESHOOTING

For your safety, water heater service should be performed only by a qualified service technician.

Read the GENERAL SAFETY INFORMATION section first.

PROBLEM

POSSILBE MALFUNCTION

SERVICE TO BE PERFORMED

 

1) Blower will not run.

 

 

A) "ON/OFF" control switch turned off.

Turn switch to the on position.

 

B) Blower unplugged.

Plug blower back into 115 vac. outlet.

 

C) No power at outlet.

Repair service to outlet.

 

D) "ON/OFF" switch defective.

Replace switch.

 

E) Control harness defective.

Replace control harness.

 

F) Blower motor defective.

Replace blower and motor.

 

2) Blower running, burner not on

Replace switch.

 

A) Fan not running fast enough to close

Check for low voltage, less than 102 vac.,

 

air switch contacts.

have service checked and repaired.

 

B) Air pressure switch defective.

Replace switch.

 

C) Gas valve defective.

Replace gas control valve/ thermostat.

NOT ENOUGH OR NO HOT WATER

D) Control harness defective.

Replace harness.

E) Igniter defective.

Replace ignitor.

 

 

F) Unit has completed three trials to light

Reset cycle by turning switch off and then

 

and fail.

back on. If unit does not light in three tri-

 

 

als, contact a qualified person for service.

 

3) Thermostat problems

 

 

A) Thermostat set too low.

Set temperature control higher.

 

B) Thermostat or ECO defective.

Replace gas control valve/thermostat.

 

C) High limit control circuit open.

Replace high limit control.

 

4) Others

 

 

A) Heater undersized.

Reduce hot water usage.

 

B) Low gas pressure.

Contact a qualified person for service.

 

C) Incoming water is unusually cold.

Allow more time for heater to re-heat.

 

D) Leaking hot water pipes or fixtures.

Have plumber check and repair leaks.

CONDENSATION

A) Water on the floor under heater.

See "Condensation"

 

Improperly sealed, hot or cold supply

Turn off heater & water, repair unit.

 

connections, relief valve, drain valve or

 

WATER LEAKS

thermostat threads.

 

Leakage from other appliances or water

Inspect other appliances near water

 

 

lines.

heater.

 

Condensation of flue products.

Refer to "CONDENSATION"

 

Thermal expansion in closed water sys-

Install thermal expansion tank (DO NOT

LEAKING T&P VALVE

tem

PLUG T&P VALVE)

Improperly seated valves

Check relief valve for proper operation

 

 

 

(DO NOT PLUG T&P VALVE)

HOT WATER ODORS OR COLOR

High sulfate or mineral content in water

Drain and flush heater thoroughly, chlori-

supply or iron or sulfate reducing bacteria

nate, refil and flush again then chlorinate

(Refer to CATHODIC PROTECTION)

in water supply

water supply.

 

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American Water Heater Commercial Ultra Low NOx Gas water Heater Not Enough or no HOT Water, Condensation, Water Leaks

BBCN375T754NV, Commercial Ultra Low NOx Gas water Heater specifications

The American Water Heater BBCN375T754NV is a standout in the realm of commercial water heating solutions, specifically designed to meet the demands of businesses requiring high efficiency and reliability. This ultra-low NOx gas water heater is engineered to reduce nitrogen oxide emissions, adhering to strict environmental regulations, which makes it an ideal choice for those conscious of their ecological footprint.

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