5: TROUBLESHOOTING

Use the chart below to solve minor Smart-UPS installation and operation problems. Refer to the APC web site, www.apc.com, for assistance with complex UPS problems.

PROBLEM AND POSSIBLE

 

SOLUTION

CAUSE

 

 

UPS WILL NOT TURN ON

 

 

Battery not connected prop-

Check that the battery connector is fully engaged.

erly.

 

 

 

 

 

button not pushed.

Press the

button once to power the UPS and the connected equipment.

UPS not connected to utility

Check that the power cable from the UPS to the utility power supply is se-

power supply.

curely connected at both ends.

Very low or no utility voltage.

Check the utility power supply to the UPS by plugging in a table lamp. If the

 

light is very dim, have the utility voltage checked.

 

 

 

UPS WILL NOT TURN OFF

 

 

button not pushed.

Press the

button once to turn the UPS off.

Internal UPS fault.

Do not attempt to use the UPS. Unplug the UPS and have it serviced imme-

 

diately.

 

 

 

 

UPS BEEPS OCCASIONALLY

 

 

Normal UPS operation when

None. The UPS is protecting the connected equipment.

running on battery.

 

 

 

 

UPS DOES NOT PROVIDE EXPECTED BACKUP TIME

The UPS battery is weak due

Charge the battery. Batteries require recharging after extended outages.

to a recent outage or is near

They wear faster when put into service often or when operated at elevated

the end of its service life.

temperatures. If the battery is near the end of its service life, consider replac-

 

ing the battery even if the replace battery LED is not yet lit.

 

 

ALL LEDS ARE LIT AND THE UPS EMITS A CONSTANT BEEPING

Internal UPS fault.

Do not attempt to use the UPS. Turn the UPS off and have it serviced imme-

 

diately.

 

 

 

 

FRONT PANEL LEDS FLASH SEQUENTIALLY

 

The UPS has been shut down

None. The UPS will restart automatically when utility power returns.

remotely through software or

 

 

an optional accessory card.

 

 

 

 

ALL LEDS ARE OFF AND THE UPS IS PLUGGED INTO A WALL OUTLET

The UPS is shut down and the

None. The UPS will return to normal operation when the power is restored

battery is discharged from an

and the battery has a sufficient charge.

extended outage.

 

 

 

 

 

11

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APC 1000VA user manual Troubleshooting

1000VA specifications

The APC 1000VA is a robust uninterruptible power supply (UPS) designed to provide reliable backup power and surge protection for small to medium-sized office equipment. This device is especially critical for safeguarding sensitive electronics such as computers, networking equipment, and telecommunication systems from unexpected power outages and fluctuations.

One of the standout features of the APC 1000VA is its high-capacity output of 1000 volt-amperes (VA), ensuring that it can handle the power demands of multiple devices simultaneously. The UPS delivers a pure sine wave output, which mimics the utility power supply, ensuring greater compatibility with a wider range of sensitive electronics. This feature is particularly beneficial for equipment that requires stable power input to function optimally.

In terms of connectivity, the APC 1000VA is equipped with several outlets, allowing users to connect multiple devices while providing sufficient backup power during outages. The UPS also features USB and serial communication ports, enabling users to interface the unit with computers for monitoring and management purposes. This integration allows for automatic shutdown software, which protects data integrity by safely powering down devices during extended outages.

The APC 1000VA incorporates advanced battery management technologies, including automatic battery testing and smart battery charging, which extend the life of the internal batteries and improve overall performance. The unit is designed to easily maintain its battery health, minimizing the need for frequent replacements and reducing long-term ownership costs.

With a compact design, the APC 1000VA is easy to install and fits well in various environments, from home offices to small business settings. The audible alarms provide alerts for power conditions, ensuring users are always aware of their power scenario.

In addition to these features, the APC 1000VA includes essential safety protections such as overload protection, short-circuit protections, and temperature-regulated battery charging. These safety measures contribute to the reliability and longevity of the UPS.

Overall, the APC 1000VA combines performance, versatility, and reliability, making it an ideal choice for anyone needing an efficient power backup solution to protect vital equipment from power irregularities. With its solid construction and reliable technology, it stands out as a dependable ally in maintaining power continuity in various settings.