Chapter 3 Service, Contact and Warranty Information

Service

APC makes every effort to ensure parts and equipment arrive in working condition. Occasionally, it may be necessary to return parts or equipment that are not in working condition.

If the UPS requires service do not return it to the dealer. Follow these steps:

1.Contact APC Customer Service through the APC Web site, www.apc.com.

Note the product model number, the serial number, and the date purchased. If you call APC Customer Service, a technician will ask you to describe the problem and try to solve it over the phone. If this is not possible the technician will issue a Returned Material Authorization Number (RMA#).

If the product is under warranty, repairs are free. If not, there is a repair charge.

Procedures for servicing or returning products may vary internationally. Refer to the APC Web site for country specific instructions.

2.Pack the product in its original packaging. If the original packing is not available, refer to the APC Web site for information on obtaining appropriate packing materials.

Pack the unit properly to avoid damage in transit. Never use Styrofoam beads for packaging. Damage sustained in transit is not covered under warranty.

3.Mark the RMA# on the outside of the package.

4.Return the unit by insured, prepaid carrier to the address given to you by Customer Service.

How to Contact APC

In the USA …

 

Outside the USA …

 

 

 

Refer to the APC Web

site,

Refer to the APC Web site, www.apc.com. Select the appropriate

www.apc.com.

 

country from the country selection field. Select the Support tab at

 

 

the top of the web page.

 

 

 

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APC 990-5520B user manual Service, Contact and Warranty Information, How to Contact APC
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990-5520B specifications

The APC 990-5520B is a high-performance uninterruptible power supply (UPS) designed to provide reliable power protection for critical electronic devices. Known for its robust features and technologies, this UPS is ideal for businesses seeking to safeguard their data and maintain system uptime during power outages or fluctuations.

One of the standout features of the APC 990-5520B is its advanced battery management system. This technology ensures optimal charging and longevity of the internal batteries, reducing the frequency of replacements and enhancing overall efficiency. The UPS employs a double-conversion design, allowing it to provide clean, consistent power to connected devices, free from any distortions or interruptions that could compromise performance.

The APC 990-5520B also incorporates a user-friendly LCD interface, which displays vital information such as battery status, runtime, load capacity, and alerts about the operational status. This intuitive display allows users to monitor their power environment effectively and take preemptive actions if necessary.

Additionally, the UPS features multiple outlets with surge protection capabilities. This not only ensures that a range of devices can be connected safely but also offers protection against power surges that can damage sensitive equipment. The intelligent battery management extends to an option for capacity expansion, enabling users to connect additional battery packs for extended runtime, catering to larger loads during extended outages.

Another key highlight of the APC 990-5520B is its compatibility with advanced management software. This allows for remote monitoring and management of the UPS, enabling system administrators to oversee performance, conduct diagnostics, and receive real-time alerts concerning power events, ultimately ensuring that any issues can be addressed promptly.

Built with durable construction, the APC 990-5520B is designed for continuous operation in demanding environments. It also incorporates noise filtering technology, which reduces electromagnetic interference, thereby enhancing the performance of connected devices.

In summary, the APC 990-5520B is a comprehensive solution for power protection, offering advanced features and reliable performance for a variety of applications. Its blend of cutting-edge technologies, user-friendly interface, and customizability makes it a standout choice for businesses looking to ensure the continuity of their operations. With the APC 990-5520B, users can gain peace of mind knowing their systems are well-protected against the unpredictable nature of power supply issues.
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