APC BX1500LCD Troubleshooting, Specifications, Order Replacement Battery, Warranty, Service

Models: BX1500LCD BR1500LCD BR1300LCD BX1300LCD

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TROUBLESHOOTING

TROUBLESHOOTING

 

SPECIFICATIONS

 

ORDER REPLACEMENT BATTERY

 

 

 

 

 

Problem

Possible Cause

Corrective Action

Back-UPS will not switch on.

Back-UPS is not connected to the AC power source.

Ensure the Back-UPS is securely connected to an AC outlet.

 

 

 

 

Back-UPS circuit breaker “tripped”.

Disconnect non-essential equipment from the Back-UPS. Reset the

 

 

circuit breaker. Switch on the Back-UPS, and plug in devices one at a

 

 

time. If the circuit breaker trips again, disconnect the device that

 

 

caused the breaker to trip.

 

 

 

 

 

Internal battery is not connected.

Connect the battery cartridge (see Connect Battery Cartridge).

 

 

 

 

Utility input voltage quality is out of range.

Consider adjusting the transfer voltage and sensitivity. See Transfer

 

 

Voltage and Sensitivity Adjustment.

 

 

 

Back-UPS does not power essential

Equipment is plugged into a Surge Only outlet.

Unplug the device from the 'Surge Only' outlet, and move to a 'Battery

equipment during an outage.

 

Backup' outlet.

 

 

 

 

Back-UPS operates on battery although

The UPS's plug has partially pulled out of the wall out-

Verify the Back-UPS's plug is fully inserted into the wall, and power is

utility power is provided.

let, the wall outlet was turned off, or its circuit breaker

present at the wall outlet by plugging in a known good device.

 

tripped.

 

 

 

 

 

 

 

Unit is performing an automatic self test.

No action is neccessary.

 

 

 

 

 

Utility input voltage is out of range, frequency is out of

Consider adjusting the transfer voltage and sensitivity. Reference

 

range, or the waveform is distorted.

Transfer Voltage and Sensitivity Adjustment.

 

 

 

Back-UPS does not provide expected

Back-UPS is overloaded.

Unplug non-essential equipment (printers, scanners, etc) from the Bat-

amount of backup time.

 

tery Backup outlets, and plug them into 'Surge Only' outlets.

 

 

 

 

Back-UPS battery cartridge discharged due to a recent

Charge the battery cartridge for 16 hours. Back-UPS runtime is

 

power outage, and has not had time to recharge.

reduced until the battery cartridge is fully charged.

 

 

 

 

Battery has reached end of life.

Refer to Replace Battery Cartridge, and replace the battery cartridge.

 

 

 

Replace Battery indicator is on.

Battery has reached end of life.

Refer to Replace Battery Cartridge, and replace the battery cartridge.

 

 

 

Overload indicator is on, or flashing.

Connected equipment is drawing more power than the

Move one or more equipment power plugs from Battery Backup out-

 

Back-UPS can provide.

lets to Surge Only outlets.

 

 

 

 

System Fault indicator is on and all other

Internal UPS fault.

One of nine Internal UPS Fault Messages is displayed:

front panel indicators are flashing.

 

F01 - On-Battery Overload

F06 - Relay Welding

 

 

F02 - On-Battery Output Short

F07 - Temperature

 

 

F03 - On-Battery XCap Overload F08 - Fan Fault

 

 

F04 - Clamp Short

F09 - Internal Fault

 

 

F05 - Charger Fault

 

 

 

Contact APC Technical Support (see Contact Information).

 

 

 

 

TRANSFER VOLTAGE and SENSITIVITY ADJUSTMENT

Item

1300 VA

/ 1500 VA

 

 

 

On-line Input Voltage Range

88 to 139 VAC

 

(default settings)

 

 

 

 

Automatic Voltage Regulation (AVR)

+12% (Boost mode only)

 

 

On-line Frequency Range

57 to 63 Hz (Autosensing)

On-battery Waveshape

Stepped Sine Wave

 

 

 

 

Maximum Load

1300 VA: 780 W

1500 VA: 865 W

 

 

Typical Recharge Time

1300 VA: 16 Hours and 1500 VA: 16 Hours

Operating Temperature

32o to 104oF

 

 

0o to 40oC

 

Storage Temperature

23o to 113oF

 

 

-5oto 45oC

 

Operating / Storage Relative Humidity

0 to 95% non-condensing

 

 

Size (H x W x D)

8.7 inch x 5.1 inch x 13.8 inch

 

220 mm x 130 mm x 350 mm

Weight

1300 VA: 29.7 lbs (13.5 kg)

 

1500 VA: 30.7 lbs (14.0 kg)

Shipping Weight

1300 VA: 33.2 lbs (15.1 kg)

 

1500 VA: 34.2 lbs (15.6 kg)

EMI Classification

FCC / DOC Class B Certified

 

 

On Battery Run-Time

Go to: http://www.apc.com/product

Approvals

TUV C-US, NOM

 

Notice: This device complies with Parts 68 and 15 of the FCC rules.Operation is

subject to the following two conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause undesired operation.

There is a label on the bottom of this equipment that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company.

The battery cartridge typically lasts 3 to 6 years, a shorter period if subjected to frequent outages or elevated temperatures. For the BR1300LCD, BR1500LCD, BX1300LCD and BX1500LCD order part APCRBC109. Please recycle spent battery cartridges.

WARRANTY

The standard warranty is three (3) years from the date of purchase. APC’s standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to the assignment of asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support representative. APC will ship the replacement unit once the defective unit has been received by the repair department, or cross-ship upon the receipt of a valid credit card number. The customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the replacement unit to the customer.

SERVICE

If the Back-UPS arrived damaged, notify the carrier.

If the Back-UPS requires service, do not return it to the dealer. The following steps should be taken:

1.Consult the Troubleshooting section to eliminate common problems.

2.If the problem persists, go to http://www.apc.com/support/.

3.If the problem still persists, contact APC Technical Support.

Have the Back-UPS model number, serial number and date of purchase available. Be prepared to troubleshoot the problem with an APC Technical Support representative. If this is not successful, APC will issue a Return Merchandise Authorization (RMA) number and a shipping address.

CONTACT INFORMATION

Technical Support

http://www.apc.com/support

Internet

http://www.apc.com

USA / Canada

1.800.800.4272

In situations where the Back-UPS or connected equipment appears too sensitive to the input voltage, it may be necessary to adjust the transfer voltage. This is a simple task using the front panel power on/off pushbutton. To adjust the transfer voltage, proceed as follows:

1.Plug the Back-UPS into the utility power source, but do not turn the unit on.The Back-UPS will be in standby mode (there are no indicators lit).

2.Press and hold the front panel on/off switch in for 10 seconds, until all the indicators on the Back-UPS flash to acknowledge it has entered sensitivity programming mode. Release the on/off button, the blocks in the Back-UPS's LOAD bar shown on the LCD indicate it's current sensitivity setting, as described in the table below.

Note: The Back-UPS automatically exits programming mode in five seconds if no buttons are pressed, and no operations are run.

Reference the table below to determine which sensitivity setting to select.

 

 

Input Voltage

 

Indicators

Sensitivity

Range

Use When

Flashing

Setting

(utility

 

 

 

operation)

 

1

Low

78 to 142 Vac

Input voltage is extremely low or

(one block of

 

 

extremely high. Not recommended

the Load Bar)

 

 

for computer loads.

 

 

 

 

2

Medium

88 to 139 Vac

The Back-UPS frequently goes on

(three blocks of

(factory

 

battery (ON BATT).

the Load Bar)

default)

 

 

 

 

 

 

3

High

88 to 136 Vac

The connected equipment is

(five blocks of

 

 

sensitive to voltage fluctuations.

the Load Bar)

 

 

 

 

 

 

 

4.To select the Low Sensitivity setting, press and release the ON/OFF switch several times until only the first block in the Load Bar is lit and flashing, then release the switch.

5.To select the Medium Sensitivity setting (the unit's default), press and release the ON/OFF switch until the first three blocks in the Load Bar are lit and flashing, then release the switch.

6.To select the High Sensitivity setting, press and release the ON/OFF switch until all five blocks of the Load Bar are lit and flashing, and then release the switch.

7.If there are no operations for five seconds, the Back-UPS will automatically exit sensitivity programming mode, and the Back-UPS is ready for normal operation.

Mexico

292.0253 / 292.0255

Worldwide

+1.401.789.5735

990-4991 Copyright © 2006 American Power Conversion. All rights reserved. APC and Back-UPS are registered trademarks of American Power Conversion.

All other trademarks are the property of their respective owners.

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APC BX1500LCD Troubleshooting, Specifications, Order Replacement Battery, TRANSFER VOLTAGE and SENSITIVITY ADJUSTMENT