APC PRO 1200/1500 manual Troubleshooting, Problem Possible Cause Corrective Action

Troubleshooting

Problem	Possible Cause	Corrective Action
Back-UPS will not switch on.	The Back-UPS is not connected to utility	Ensure that the Back-UPS is securely connected
	power.	to an AC outlet.
	The circuit breaker has been tripped.	Disconnect non-essential equipment from the
		Back-UPS. Reset the circuit breaker. Re-connect
		equipment one item at a time. If the circuit
		breaker is tripped again, disconnect the device
		that caused the trip.
	The internal battery is not connected.	Connect the battery.
	The utility input voltage is out of range.	Adjust the transfer voltage and sensitivity range.
The Back-UPS does not	Ensure that essential equipment is not	Disconnect equipment from the SURGE ONLY
provide power during a utility	plugged into a SURGE ONLY outlet.	outlet and re-connect to a Battery Backup outlet.
power outage.

The Back-UPS is operating on battery power, while connected to utility power.

The plug has partially pulled out of the wall	Ensure that the plug is fully inserted into the
outlet, the wall outlet is no longer receiving	wall outlet. Ensure that the wall outlet is
utility power, or the circuit breaker has been	receiving utility power by checking it with
tripped.	another device.
The Back-UPS is performing an automatic	No action is necessary.
self test.

The utility input voltage is out of range, the Adjust the transfer voltage and sensitivity range. frequency is out of range, or the waveform

is distorted.

The Back-UPS does not provide the expected amount of backup time.

Battery Backup outlets may be fully or	Disconnect non-essential equipment from the
improperly loaded.	Battery Backup outlets and connect the
	equipment to SURGE ONLY outlets.
The battery was recently discharged due to a	Charge the battery cartridge for 16 hours.
power outage and has not fully recharged.

	The battery has reached the end of its useful	Replace the battery.
	life.
The REPLACE BATTERY	The battery has reached the end of its useful	Replace the battery.
indicator is illuminated.	life.
The OVERLOAD indicator is The equipment connected to the Back-UPS		Disconnect non-essential equipment from the
illuminated.	is drawing more power than the Back-UPS	Battery Backup outlets and connect the
	can provide.	equipment to SURGE ONLY outlets.
The SYSTEM FAULT indicator is There is an internal fault.		Determine which internal fault message is
illuminated, all the front panel		displayed by matching the number displayed on
indicators are flashing.		the LCD with the corresponding Fault Message
		(see System Faults) and contact APC Technical
		Support.

Power is not supplied to some outlets.

Power to the Controlled outlets has intentionally been turned off.

Confirm that the correct peripherals are connected to Controlled outlets. If this feature is not desired, disable the Power-Saving Master and Controlled outlets.

The Controlled outlets are not supplying power, even though the Master device is not in sleep mode.

The Master Outlet threshold may be incorrectly set.

Adjust the threshold when the Master outlet signals the Controlled outlets to shut down.

Back-UPS Pro 1200 & 1500 230 V Installation and Operation 7