Troubleshooting

Use the table below to solve minor Back-UPS RS installation or operation problems. Consult APC on-line support or call APC Technical Support for assistance with problems that cannot be resolved using the table below.

Problem

Possible Cause

Corrective Action

Back-UPS RS do not switch on.

Battery is disconnected and/or Unit is not connected

Connect the battery (Consult Connect the Battery section) and ensure

 

to the power source.

that is connected on ac outlet.

 

 

 

Connected equipment out off

Circuit suit is tripped off

Reduce number of equipment connected to UPS outlets.

power.

 

Retrip the circuit breaker, pushing in it.

Equipment is connected

Back-UPS is heavily loaded.

Ensure the equipment switched on UPS outlets are not overloading its capacity.

to power

 

Disconnect some equipment if necessary.

 

 

It is a regular operation. Reset software.

 

PowerChute Personal Edition software executed

 

 

UPS automatic shutdown

 

 

 

Back-UPS only can run with battery power during a limited period.

 

Back-UPS RS discharged available power

UPS will be shutdown when available battery power is totally empty.

 

of your battery.

Recharge for 12 hour before continue to use them. Batteries are recharged

 

 

when the UPS is connected to power source.

 

 

The Back-UPS battery wave outs were designed for computers and peripherals,

 

 

not for equipment with motor.

 

Equipment does not accept sinusoidal waves

 

 

because of UPS approximation.

 

 

 

 

Back-UPS beep 4 times

Back-UPS is using the battery to provide

Back-UPS is using the battery to provide power to connected equipment.

every 30 seconds

power to connected equipment.

UPS is regularly working. You have to save your documents, shutdown

 

 

your equipment and the UPS. When the power supply regularly return on,

 

 

you can restart the UPS and your equipment.

 

 

 

The power indicator is on and

UPS is overloaded

Disconnect non-essential equipment

Back-UPS RS is buzzing with

 

 

continuous and short tones.

 

 

 

 

 

The overload/verify battery

Unit could be not correctly connected.

Consult “Connect the Battery” section.

indicator flashes and

 

 

Back-UPS RS buzzes with

Batteries must be charged.

Recharge UPS, at least, 12 hours. Restarting the UPS, an automatic test will be run.

continuous and short tones.

 

 

 

 

If the overload/verify battery indicator still flashing and beeping a continuous and

 

Battery has reached the end of its useful life.

short tons after the automatic test, batteries must be replaced.

Specifications

 

 

Item

 

Specification

 

Surge capacity (8 outlets)

 

12 Amps (including outlet UPS)

 

 

 

Voltage on battery

 

115 Vac ms+/- 6%

 

 

 

Frequency on battery

 

60 Hz+/- 1Hz

 

 

 

Transfer time

 

5 ms typical

 

 

 

AC surge protection (Full time)

 

450 joules

 

 

 

Telephone surge protection

 

1 line (2 wires)

 

 

 

EMI/RFI filter

 

Full time

 

 

 

UPS for overload protection

 

UPS automatically shuts down

 

 

if exceeds 110% of evaluated nominal

 

 

 

Circuit breaker resettable of AC input

 

7A(22AV) / 15 A(115v)

 

 

 

Battery type

 

Sealed, maintenance-free lead acid

 

 

 

Average life

 

2 to 4 years, depending on number of

 

 

discharge cycles and enviromental temperature.

 

 

 

Recharge time

 

Usually 12 hours, maximum of 16 hours

 

 

 

Net weight

 

33 lb

 

 

15,0 kg

Size (HxWxD)

 

7.87x6.50x13.0 inch

 

 

20.0x16.5x33.0 cm

 

 

 

Operating temperature

 

+32º to 104ºF

 

 

0º to 40ºC

 

 

 

Storage temperature

 

+5º to 113ºF

 

 

15º to 45ºC

 

 

 

Operating relative humidity

 

0 to 95% non-condensing

 

 

 

Operating elevation

 

0 to 10000 feet

 

 

0 to 3000m

 

 

 

Input nominal voltage and

 

86 – 149 Vac (115V)

adjustment range

 

170-260Vac(220V)

 

 

 

Output voltage and adjustment range

 

115V+/-6%

 

 

 

Nominal power

 

1200VA / 600 W

 

 

 

Warranty

The standard warranty is 2 years from the date of purchase. APC’s standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with APC Technical Support. APC will ship the replacement unit once the defective unit is received by the repair department or cross-ship upon the provision of a valid credit card number. The customer pays for shipping to APC, and APC pays ground freight transportation costs back to the customer.

How to buy a AP9937 Communication Kit

The AP9937 Communication Kit can be purchased at any APC dealer or local dealer.

How to order replacement battery

New package battery can be bought from your local dealer. Hold your Back-UPS RS model number that can be found on rear part of the equipment. Use always APC certified batteries.

Battery must be recycled. Please delivery spent batteries on APC reseller.

Service

Note:

UPS detailed specifications are available on www.apc.com/br.

Please DO NOT RETURN Back-UPS RS to the place of purchase under any circumstances.

1. Consult the “Troubleshooting section” to eliminate common problems.

2. Verify the battery is connected according to “Connect the Battery” and that the Circuit Breaker is not tripped (see “Troubleshooting section”).

If you still have questions, please contact APC via www.apc.com/br or at one of the phone numbers listed below.

3. Before contacting APC, please be sure to keep at hands the date purchased, UPS model, and serial number (on rear part of unit).

4. If necessary, Technical Support Representative will issue a Return Material Authorization Number (RMA#).

5. Pack the unit properly to avoid shipment damage. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package for full value is recom- mended).

APC Contact Information

USA/Canada

1.800.800.4272

Mexico

+52.292.0253 / 52.292.0255

Brazil

+0800.555.272

Worldwide

+1.401.789.5735

Web Site

www.apc.com/br

Online Technical Support

http://support.apc.com

990-2767 Rev5 Copyright © 2006 American Power Conversion Corp. All other trademarks are property of their respective owners. APC, Back-UPS and PowerChute are registered trademarks of American Power Conversion Corp.

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APC RS BR1200 BI-BR user manual Problem Possible Cause Corrective Action, Specification

RS BR1200 BI-BR specifications

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