Service

If the unit requires service, do not return it to the dealer. Follow these steps:

1.Review the Troubleshooting section of the manual to eliminate common problems.

2.If the problem persists, contact APC Customer Support through the APC Web site, www.apc.com.

a.Note the model number and serial number and the date of purchase. The model and serial numbers are located on the rear panel of the unit and are available through the LCD display on select models.

b.Call APC Customer Support and a technician will attempt to solve the problem over the phone. If this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).

c.If the unit is under warranty, the repairs are free.

d.Service procedures and returns may vary internationally. Refer to the APC Web site for country specific instructions.

3. Pack the unit in its original packaging. If this is not available, refer to www.apc.com to obtain a new set.

a.Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty.

b.For the UPS, always DISCONNECT THE BATTERY before shipping in compliance with U.S. Department of Transportation (DOT) and IATA regulations. The battery may remain in the unit.

c.Internal batteries may remain connected in the XLBP during shipment, (if applicable, not all units have XLBPs).

4.Write the RMA# provided by Customer Support on the outside of the package.

5.Return the unit by insured, pre-paid carrier to the address provided by Customer Support.

Transport the unit

1.Shut down and disconnect all connected equipment.

2.Disconnect the unit from utility power.

3.Disconnect all internal and external batteries (if applicable).

4.Follow the shipping instructions outlined in the Service section of this manual.

Two-Year Factory Warranty

This warranty applies only to the products you purchase for your use in accordance with this manual.

Terms of warranty

APC warrants its products to be free from defects in materials and workmanship for a period of two years from the date of purchase. APC will repair or replace defective products covered by this warranty. This warranty does not apply to equipment that has been damaged by accident, negligence or misapplication or has been altered or modified in any way. Repair or replacement of a defective product or part thereof does not extend the original warranty period. Any parts furnished under this warranty may be new or factory-remanufactured.

Non-transferable warranty

This warranty extends only to the original purchaser who must have properly registered the product. The product may be registered at the APC Web site, www.apc.com.

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SBP20K Series User Manual

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APC SBP20KRMI4U manual Service, Two-Year Factory Warranty, Transport the unit, Terms of warranty, Non-transferable warranty
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SBP20KRMT4U, SBP20KP, suo0707a, SBP20KRMI4U specifications

The APC SBP20KRMI4U and SBP20KP are essential components of the APC Smart-UPS (Uninterruptible Power Supply) line, delivering reliable backup power solutions to ensure that critical systems remain operational during outages. The SBP20KRMI4U is known for its rack-mounted design, allowing for optimum space utilization within an IT environment. It is compatible with various APC UPS systems, offering enhanced battery autonomy and flexibility, ideal for small to medium-sized businesses that rely on continuous operation.

The SBP20KP model, on the other hand, provides an external battery pack featuring a robust construction that enhances the overall reliability and life cycle of your UPS system. This model is engineered for easy installation and seamless integration, offering a straightforward answer to power challenges by extending run times during power interruptions.

Key features of the APC SBP20KRMI4U and SBP20KP include advanced battery management technology, which maximizes battery performance and extends service life. These products utilize an intelligent charging system that adapts to fluctuating power demands, ensuring that battery health is maintained while providing superior runtime during critical power situations.

The models also incorporate user-friendly management interfaces, with available LCD displays that provide real-time information on battery status, load capacity, and diagnostics. The integration of SmartConnect technology allows users to manage their UPS remotely, enhancing operational efficiency by enabling monitoring from any location.

Additionally, the SBP20KRMT4U is specifically designed to cater to high-capacity applications without compromising on efficiency. Its modular design allows for tailored configurations suited for different environments, accommodating power demands that can scale with business growth.

One of the distinguishing characteristics of these APC models is their compatibility with a wide range of APC Smart-UPS systems, guaranteeing that customers can easily find the best solution for their existing setup. Furthermore, they are constructed to operate in various environments, featuring innovative cooling solutions to combat heat build-up and ensure optimal performance.

Overall, the APC SBP20KRMI4U, SBP20KP, SUO0707A, and SBP20KRMT4U units signify reliability and cutting-edge technology in power management, catering to enterprise needs while protecting critical equipment from unexpected power failures. With their impressive features and scalability, these solutions position themselves as valuable assets in any data-sensitive environment.
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