TROUBLESHOOTING

 

SPECIFICATIONS

 

 

 

SERVICE

If the Back-UPS arrived damaged, notify the carrier.

Problem

Possible Cause

Corrective Action

 

 

 

Back-UPS will not switch on.

Back-UPS not connected to AC power source.

Ensure the Back-UPS is securely connected to an AC outlet.

 

 

 

 

Back-UPS circuit breaker “tripped”.

Disconnect non-essential equipment from the Back-UPS. Reset

 

 

(push in) the rear panel circuit breaker. Switch on the Back-UPS

 

 

and plug in devices one at a time. If the circuit breaker trips

 

 

again, disconnect the device that caused the breaker to trip.

 

 

 

 

Utility input voltage quality is out of range.

Consider adjusting the transfer voltage and sensitivity. See

 

 

Transfer Voltage and Sensitivity Adjustment.

 

 

 

Back-UPS does not power

Equipment plugged into a Surge Only outlet.

Unplug device from 'Surge Only' outlet and move to a 'Battery

essential equipment during an

 

Backup' outlet.

outage.

 

 

 

 

 

Back-UPS operates on battery

Back-UPS circuit breaker “tripped”.

Disconnect non-essential equipment from the Back-UPS. Reset

although utility power exists.

 

(push in) the rear panel circuit breaker. Switch the Back-UPS on

 

 

and plug equipment in one-at-a-time. If the circuit breaker trips

 

 

again, disconnect the device that caused the breaker to trip.

 

 

 

 

Utility input voltage quality is out of range.

Consider adjusting the transfer voltage and sensitivity. See

 

 

Transfer Voltage and Sensitivity Adjustment.

 

 

 

Back-UPS does not provide

Back-UPS is heavily loaded.

Unplug non-essential equipment (printers, scanners, etc) from

expected backup time.

 

the Battery Backup outlets and plug into 'Surge Only' outlets.

 

 

 

 

Back-UPS battery cartridge is discharged due to

Charge the battery cartridge for 8 hours. Back-UPS runtime is

 

recent power outage and has not had time to

reduced until the battery cartridge is fully charged.

 

recharge.

 

 

 

 

 

Battery has reached the end of its life.

Replace battery cartridge (see Order Replacement Battery

 

 

Cartridge).

 

 

 

Red Replace Battery indicator is

Internal battery cartridge is not connected.

Connect battery cartridge (see Connect Battery Cartridge).

flashing. Green On Line indicator

 

 

is on.

 

 

 

 

 

Red Replace Battery indicator is

Battery has reached the end of its life.

Replace the battery cartridge (see Order Replacement Battery

on.

 

Cartridge).

 

 

 

Red Overload indicator is on or

Connected equipment is drawing more power than

Move one or more equipment power plugs from Battery Backup

flashing.

the Back-UPS can provide.

outlets to Surge Only outlets.

 

 

 

Green On Line indicator is on and

Internal UPS fault.

Contact APC Technical Support (see Contact Information).

all other front panel indicators are

 

 

flashing.

 

 

 

 

 

ORDER REPLACEMENT BATTERY CARTRIDGE

The battery cartridge typically lasts 3-6 years, shorter if subjected to frequent outages or elevated temperatures. Order part number RBC33. Please recycle spent battery cartridges.

REPLACE BATTERY CARTRIDGE

Battery

Cartridge

Item

Specification

 

 

On-line Input Voltage Range

83 - 147 Vac (RS model)

(default settings)

83 - 139 Vac (XS model)

 

 

 

Automatic Voltage Regulation (AVR)

+12% (XS model)

+12% (RS model)

On-line Frequency Range

47 - 63 Hz (autosensing)

On-battery Waveshape

Stepped Sine Wave

Maximum Load

1200 VA - 780 W

1500 VA - 865 W

Typical Recharge Time

1200 VA: 15 Hours

1500 VA: 8 Hours

Operating Temperature

32o to 104oF

 

0o to 40oC

Storage Temperature

23o to 113oF

 

-5oto 45oC

Operating / Storage Relative Humidity

0 to 95% non-condensing

 

 

Size (H x W x D)

14.6 x 3.4 x 13.1 inch

 

37.1 x 8.6 x 33.3 cm

Weight

1200 VA 22 lbs (10 kg)

 

1500 VA 25 lbs (11 kg)

 

 

Shipping Weight

1200 VA 23 lbs (11 kg)

 

1500 VA 26 lbs (12 kg)

 

 

EMI Classification

FCC / DOC Class B Certified

On Battery Run-Time

See http://www.apc.com/product

TRANSFER VOLTAGE AND SENSITIVITY ADJUSTMENT

In situations where the Back-UPS or connected equipment appears too sensitive to input voltage, it may be necessary to adjust the transfer voltage. This is a simple task requiring use of the front panel pushbutton. To adjust the transfer voltage, proceed as follows:

1.Plug the Back-UPS into the utility power source. The Back-UPS will be in a Standby Mode (no indicators lit).

2.Press the front panel pushbutton fully inward for 10 seconds. All indicators on the Back-UPS will flash to acknowledge going into Programming Mode.

3.The Back-UPS will then indicate its current Sensitivity Setting, as shown in the following table.

Indicators

Sensitivity

Input Voltage

Input Voltage

Use When

Flashing

Setting

Range

Range

 

 

 

(for utility

(for utility

 

 

 

operation)

operation)

 

 

 

RS Models

XS Models

 

1

Low

78 - 150 Vac

78 - 142 Vac

Input voltage is

(yellow)

 

 

 

extremely low or high.

 

 

 

 

Not recommended for

 

 

 

 

computer loads.

 

 

 

 

 

2

Medium

83 - 147 Vac

83 - 139 Vac

Back-UPS frequently

(yellow,

(factory

 

 

goes On Battery.

and red)

default)

 

 

 

 

 

 

 

 

3

High

88 - 144 Vac

88 - 136 Vac

Connected equipment is

(yellow,

 

 

 

sensitive to voltage

red, and

 

 

 

fluctuations .

red)

 

 

 

 

 

 

 

 

 

4.To select the Low Sensitivity setting, press the pushbutton until the yellow indicator is flashing.

5.To select the Medium Sensitivity setting, press the pushbutton until the yellow and red indicators (second and third from the top) are flashing.

6.To select the High Sensitivity setting, press the pushbutton until yellow and both red indicators (bottom three) are flashing.

7.To exit without changing the Sensitivity Setting, press the pushbutton until the green indicator is flashing.

8.Once in Programming Mode, if the pushbutton is not pressed within 5 seconds, the Back-UPS will exit Programming Mode; all indicators will extinguish.

If the Back-UPS requires service, do not return it to the dealer. The following steps should be taken:

1.Consult the Troubleshooting section to eliminate common problems.

2.If the problem persists, go to http://www.apc.com/support/.

3.If the problem still persists, contact APC Technical Support.

•Have the Back-UPS model number, serial number and date of purchase available. Be prepared to troubleshoot the problem with an APC Technical Support representative. If this is not successful, APC will issue a Return Merchandise Authorization (RMA) number and a shipping address.

LIMITED WARRANTY

The standard warranty is two (2) years from the date of purchase. APC’s standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to the assignment of asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support representative. APC will ship the replacement unit once the defective unit has been received by the repair department, or cross-ship upon the receipt of a valid credit card number. The customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the replacement unit to the customer.

CONTACT INFORMATION

Technical Support

http://www.apc.com/support

Internet

http://www.apc.com

USA / Canada

1.800.800.4272

Mexico

292.0253 / 292.0255

Brazil

0800.12.72.1

Worldwide

+1.401.789.5735

Notice: This device complies with part 68 and 15 of the FCC rules.Operation is subject

to the following two conditions: (1) This device may not cause harmful interference.

(2)This device must accept any interference received, including interference that may cause undesired operation.

On the bottom of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company.

990-2163 Copyright © 2004 American Power Conversion All rights reserved. APC and Back-UPS are registered trademarks of American Power Conversion.

All other trademarks are the property of their respective owners.

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APC RS 1500, XS 1500, XS 1200 Troubleshooting Specifications Service, Order Replacement Battery Cartridge, Limited Warranty
Page 1 Page 2

RS 1500, XS 1200, RS 1200, XS 1500 specifications

The APC XS 1500, RS 1200, XS 1200, and RS 1500 are part of APC's renowned line of uninterruptible power supplies (UPS) that cater to both home and business environments. These models are designed to protect critical electronic equipment from power disruptions, providing a reliable power source during outages.

The APC XS 1500 stands as a powerful solution offering 1500 VA capacity, ideal for systems that demand higher power levels. It features AVR (Automatic Voltage Regulation), which stabilizes voltage fluctuations, ensuring equipment receives a consistent power level. Its LCD interface provides real-time status updates and alerts, allowing users to monitor performance easily. The XS 1500 is equipped with multiple outlet types, supporting various devices while its compact design saves space, making it suitable for any environment.

The RS 1200, meanwhile, is crafted for smaller setups, offering 1200 VA capacity. This model incorporates features such as USB connectivity, which enables users to save their work or safely shut down their systems during a power failure. The RS 1200 boasts a simplified interface, permitting easy operation even for those less tech-savvy. It also includes energy-saving features that promote efficiency and reduce electricity costs.

For those needing versatile options, the APC XS 1200 is an optimal choice. Similar in capacity to the RS 1200, the XS 1200 combines robust power protection with user-friendly design. This model showcases a multi-stage surge protection system, safeguarding connected devices against voltage spikes. Its compact yet rugged frame ensures durability, making it suitable for both personal use and small office settings.

Finally, the RS 1500 stands out for those requiring more power capacity and features. With 1500 VA, it supports a variety of devices, which is crucial for small to medium-sized businesses. Like its counterparts, it integrates AVR technology for enhanced voltage stability. The RS 1500 also features smartconnect technology, allowing users to connect the UPS to a smart device, enabling remote management and monitoring of power usage in real-time.

Collectively, these APC units incorporate cutting-edge technologies and practical features, ensuring reliable power support while safeguarding valuable equipment. Their emphasis on efficiency, portability, and user-friendly design makes them indispensable for both personal and professional applications.
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