Apex Digital MP2000 manual FAQ & Troubleshooting

FAQ & Troubleshooting

Question: Why doesn’t the MP-2000 automatically recognize multimedia content and assign them to the appropriate folders on the unit?

Answer: Because of the massive storage capacity of the MP-2000, the device isn’t capable of this. Video files MUST be stored in the "Video" sub folder of the MP-2000. Photo content must be stored in the "Photo" sub folder of the MP-2000, etc.

Note: Sub folders can be created in Windows Explorer under each of the three main folders to further sort and manage your files. Example; "My New Baby", "Birthday Party 2004", "Our New Car", could be created under the "Photos" fold- er. This would allow you to locate and navigate specific folders much quicker

Question: Why must I use the Unplug or Eject Hardware icon in the system tray before disconnecting the USB cable?

Answer: Most Windows operating systems (98SE, Me and 2000) do not have the ability to quick disconnect a USB device without removing the USB connec- tion via the system tray. To do this, move your mouse/cursor to the system tray and locate the icon (or) that displays "safely remove storage device" or "Unplug or Eject Hardware" when the cursor hovers over it. Click on that system tray icon and select the “MP-2000” or “Mass Storage Device” for safe removal.

Question: Can I configure Windows XP for USB quick removal?

Answer: Yes. Follow the steps below-

Turn on your MP-2000 and connect it to your computer via the USB cable

Right Click the "My Computer" icon on the Windows XP desktop or press "Start" from the main menu, and right press on the "My Computer" listing

Select "Properties" from the menu

Click the "Hardware" tab, and then the "Device Manager" tab in the Device Manager field

Locate the "Disk Drives" field, and expand it by clicking on the "+" sign Locate the "MP-2000 USB Device" and right press it

Select "Properties" from the open window

From the Properties box, select the "Policies" tab Select the "Optimize for Quick Removal" selection Press "OK"

Close the Device Manager and the System Properties Windows

Your Windows XP operating system is now configured for safe quick removal of the MP-2000.

FAQ & Troubleshooting-continued

Question: I have correctly connected the MP-2000 to the TV using the supplied AV cable and have also verified the connections. Why doesn’t the picture dis- play on the TV?

Answer: Be sure to enable the external video mode by accessing the Setting/Display menu (see Page 20 of this manual) This will disable the inter- nal LCD and enable the external video mode.

Note: the MP-2000 can not display images on the both the LCD and your TV simultaneously.

If you can see the video playback on the display of the AV, the external video mode is not enabled. Note: Be sure you have the correct setting for TV Standard (NTSC or PAL).

Question: I converted a video file to AVI and it plays fine on my computer, but when I play it on the MP-2000, there is no sound. What did I do wrong?

Answer: The audio track of your AVI has been encoded with a codec other than MP3. It plays on your computer because you have the codec installed and your computer is able to “decode” the sound track.

The MP-2000 only supports MP3 encoded audio tracks. Using wave (WAV) or any other audio format, other than MP3, will result in a file that will have no sound when played on the unit.

Question: Some of my stored videos and mp3s will not play on the unit.

Answer: There may be circumstances where a multimedia file that is transferred from your computer to the MP-2000 may not work properly. THIS IS NOT A MAL- FUNCTION OF THE MP-2000 - this is a common occurence with media files due to the differences in how the original file was encoded.

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