MacBook (13-inch) Troubleshooting — General Information 320
General Information
The kinds of problems you might see when troubleshooting this computer include:
Unit Unusually Hot
Disc Will Not Eject
Microsoft Oce Applications Will Not Open
Windows XP Will Not Install Correctly
Computer Will Not Start, LED Blinks
Optical Drive Does Not Work
Keycap Damaged
Power Issues, Power Adapter Dead, No Power
In the next section we will discuss the individual troubleshooting steps as they apply to this
product. As a reminder, the troubleshooting steps are:
Gather information
Verify the problem
Try quick xes
Run diagnostics
Try systematic fault isolation
Research
Escalate
Repair or replace
Verify the repair
Inform the user
Complete administrative tasks
Note: If you are not familiar with the Apple General Troubleshooting Flowchart, see the self-
paced course General Troubleshooting Theory.
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