MacBook (13-inch) Troubleshooting — Steps 321
Troubleshooting Steps
You perform the rst few steps of troubleshooting regardless of whether there is a repairable
problem or damage.

Gather Information

Gather the normal information about the problem. (If you are not familiar with the normal
information to gather, or any of the other steps, see General Troubleshooting Theory.)

Verify the Problem

Verify that the symptom exists as the customer reports it.

Try Quick Fixes

Special quick xes that apply to this computer include:
Familiarize yourself with normal operating temperature (see Knowledge Base document
30612)
Use rm pressure to seat memory (see Knowledge Base document 303721)
Reset the power manager (See Knowledge Base document 303319).
For more details, see the Symptom Charts section.

Run Diagnostics

The following diagnostic tools are available for this product:
Apple Hardware Test
Apple Service Diagnostic
See Knowledge Base document 112125, “Service Diagnostic Matrix”, to download the appropriate
disc image.

Try Systematic Fault Isolation

There are no special systematic fault isolation techniques for this product.
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