46 Chapter 4 Problem, Meet Solution
If you forgot your password
You can reset your administrator password and passwords for all other accounts.
1Insert the Mac OS X Install Disc 1. Then restart your computer and hold down the C key
as it starts up.
2Choose Utilities > Reset Password from the menu bar. Follow the onscreen instructions.
If you have trouble ejecting a disc
ÂQuit any applications that might be using the disc and try again.
ÂIf this doesn’t work, restart the computer while holding down the trackpad button.
Using Apple Hardware Test
If you suspect a problem with the MacBook hardware, you can use the Apple Hardware
Test application to help determine if there is a problem with one of the computer’s
components, such as the memory or processor.
To use Apple Hardware Test:
1Disconnect all external devices from your computer except the power adapter.
If you have an Ethernet cable connected, disconnect it.
2Insert the Mac OS X Install Disc 1 that came with your computer.
3Restart your computer and hold down the D key as it starts up.
4When the Apple Hardware Test main screen appears, follow the onscreen instructions.
5If Apple Hardware Test detects a problem, it displays an error code. Make a note of the
error code before pursuing support options. If Apple Hardware Test doesn’t detect a
hardware failure, the problem may be software related.