48 Chapter 4 Problem, Meet Solution
Turn the modem off and on to reset the modem hardware
Turn off your DSL or cable modem for a few minutes, and then turn it back on. Some
ISPs recommend that you unplug the modem’s power cord. If your modem has a reset
button, you can press it either before or after you turn the power off and on.
Important: Instructions that refer to modems do not apply to LAN users. LAN users
might have hubs, switches, routers, or connection pods that cable and DSL modem
users do not have. LAN users should contact their network administrator rather than
an ISP.
PPPoE Connections
If you are unable to connect to your Internet service provider using PPPoE, make sure
you have entered the correct information in Network preferences.
To check Network preference settings:
1Choose Apple () > System Preferences.
2Click Network.
3Choose Network Port Configurations from the Show pop-up menu.
4Drag Built-in Ethernet to the top of the Port Configurations list.
5Choose Built-in Ethernet from the Show pop-up menu.
6Click PPPoE.
7Select “Connect using PPPoE.”
8Check the Account Name field to make sure you’ve entered the correct information
from your ISP.
9If you chose to save your password, retype it making sure it’s correct.