7. CONTACTING TECHNICAL SUPPORT
Apricorn provides the following helpful resources for you:
1.Hardware Installation Section of the User”s Guide.
2.Apricorn”s Website (http://www.apricorn.com)
This gives you the ability to check for
3.Email us at support@apricorn.com.
4.Or call the Technical Support Department at
Apricorn”s Technical Support Specialists are available from 8:00 a.m.
to 5:00 p.m., Pacific Time from Monday through Friday.
8. RMA POLICY
An RMA (Return Merchandise Authorization) tracking number must be issued by Apricorn. If you need to return or replace your Apricorn product, Apricorn requires that you perform the following steps:
1.Simply call Apricorn”s technical support department with your Apricorn product part number and a description of the problem(s) you are experiencing.
2.If the Apricorn representative finds cause for a return, they will issue an
RMA number. Please write this number down.
3.Fill out an RMA authorization form with your package. The RMA form is available
4.Please send the prepaid package to the following address, make sure the RMA# is written on the exterior of the package:
Apricorn
RMA#: __________
12191 Kirkham Road
Poway, CA 92064
The purchaser shall be responsible for any loss or damage to the returned product until it is received by Apricorn. Purchaser should consider obtaining insurance with respect to shipping the product.
www.apricorn.com
