E-61

English
Problem Check that...
Sound only comes from some
of the speakers
< you have an appropriate surround source selected and playing.
< the DVD disc is encoded in the appropriate format, and the correct format
has been selected in the disc start menu of the DVD player (if applicable).
< the DVD player has been set to output ‘bitstream’ audio on the digital
output.
< the display window indicates that the disc you are playing is a multichannel
recording (you may need to press the inFo key several times until you get to
the ‘incoming format’ display).
< all the speakers are correctly connected to the speaker terminals and are
secure.
< you have not selected ‘Stereo’ as the decoding mode.
< your speaker balance is correct.
< you have congured the unit to include all the speakers in your system.
Unable to select Dolby Digital
or DTS decoding modes
e AVR500/AVR600/AV888 can only apply Dolby Digital and DTS decoding
to sources which have been encoded in the same format.
Check that:
< digital source is selected and connected.
< the source is playing appropriately encoded material.
< the DVD disc is encoded in the appropriate format and that the correct
format has been selected in the disc start menu of the DVD player (if
applicable).
< the DVD player has been set to output ‘bitstream’ audio on the digital output
(not PCM).
When playing a Dolby Digital
DVD, the AVR600 selects
Dolby Pro Logic
< you have a digital connection from your DVD player.
< sometimes Dolby Digital DVD discs contain material at either the beginning
or the end of the main movie that is not in full 5.1 format, but in two-
channel or Pro Logic decoding.
Hum on the analogue input < all cables are making a good connection. If necessary withdraw the cable
from the connector and plug it fully in again (turn the power o before
doing this).
< the connections inside the source cable connector are not broken or badly
soldered.
< if the hum originates only when one particular source component is
connected, that an aerial cable, or dish connection to this source is ground
isolated. Contact your installation contractor.
ere is radio or television
reception interference
< where the interference is coming from. Switch o each source component in
turn, then any other equipment. Most electronic equipment does generate
low levels of interference.
< try re-arranging cabling from the nuisance source away from other cabling.
< ensure that the cabling used is high quality, specied for its purpose, and is
properly screened.
< if the problem persists, contact your dealer.
Problem Check that...
e source switching changes
randomly or freezes on one
source
< there are no static or impulse interference problems caused by nearby power
equipment switching, e.g., heating or air conditioning control. Switch the
unit o, wait ten seconds, then switch it on again to clear an operating
problem. Contact your installer if the problem returns or persists.
< there is no direct sunlight shining on the infra-red detector behind the front
panel display.
Volume is always too loud
when I turn on
< the ‘max on volume’ setting is not set too high.
When Zone2 or 3 is put into
standby, the main zone is also
switched o
< the ‘zone standby‘ setting in the setup menu is set to LOCAL.
When a USB memory device is
connected, ‘USB’ is not shown
in the network client’s list of
folders
< a USB memory device is connected that conforms to the mass storage class.
< a USB hub is not being used.
If les on a USB memory
device cannot be played:
< the USB device is formatted in FAT16 or FAT32.
< the USB device does not have multiple partitions.
< the les are in a compatible format.
If les on a computer cannot
be played
< the les are in a compatible format.
< the computer is connected via a network and not USB – the AVR500/
AVR600/AV888 USB port cannot be used for a direct connection to a
computer
If you cannot connect to a
wired network
< the Ethernet cable you are using is correctly connected between the
AVR500/AVR600/AV888 and the network hardware.
< the network is set up for xed IP addressing and you have the AVR500/
AVR600/AV888 set to use DHCP.
< the network is set up for DHCP and you have the AVR500/AVR600/AV888
set to use xed IP addressing.
If you cannot connect to a
favourite internet radio station
< the station is still broadcasting or is not congested – try again later.
If the internet radio station
sound quality is poor or
broken
< the radio station does not have a low bit rate (use the inFo key to nd this or
look on the OSD).
< the network is not slow or congested.