Troubleshooting
One day your machine seems not to be working. Before you call your Service Centre (see Service), go through the
following troubleshooting suggestions: | GB |
|
Problem:
The machine won’t start?
The wash cycle won’t start?
The machine fails to fill with water?
The machine continuously fills with water and drains?
The machine does not drain or spin?
The machine vibrates too much during the spin cycle?
The machine leaks?
There is too much foam?
The
Possible causes / Solution:
●The appliance is not fully plugged into the socket.
●There has been a power failure.
●The appliance door is not shut properly.
●The 
button has not been pressed, for at least 2 seconds.
●The START/RESET button has not been pressed, for at least 2 seconds.
●The water tap is not turned on.
●A delayed start has been set (using the Delay Timer, see Personalisation).
●The water inlet hose is not connected to the tap.
●The hose is kinked.
●The water tap is not turned on.
●There is a water shortage.
●The water pressure is insufficient.
●The START/RESET button has not been pressed, for at least 2 seconds.
●The drain hose is not fitted between 65 and 100cm from the floor (see Installation).
●The free end of the hose is underwater (see Installation).
●The wall drainage system doesn’t have a breather pipe.
If the problem persists even after these checks, turn off the water tap, switch the appliance off and call for assistance. If the dwelling is on one of the upper floors of a building, there may be drain trap problems causing the washing machine to load and unload water continuously. In order to avoid such an inconvenience, special
●If the machine was unable to balance the load it will use a slow spin rather than risk machine damage; the clothes might appear wetter than expected.
●The Easy Iron option is enabled: to complete the programme, press the START/RESET button (see Personalisation).
●The drain hose is bent (see Installation).
●The drain duct is clogged.
●Your machine is fitted with a filter system for the pump - This filter may have become blocked (see Care and Maintenance for details of how to remove any blockage from the pump filter).
●Has the SPIN SPEED knob been set to ‘No Spin’ 
? (see Personalisation).
●The transit bolts were not removed correctly (see Installation).
●The washing machine is not level (see Installation).
●The washing machine is closed in, between furniture cabinets and the wall (see Installation).
●The water inlet hose is not screwed on correctly (see installation).
●The detergent dispenser is obstructed (to clean it, see Detergent and Laundry).
●The drain hose is not secured properly (see Installation).
●The detergent is not suitable for machine washing (it should bear the definition “for washing machines” or “hand and machine wash”, etc).
●You used too much detergent.
●Call for assistance because this means there is an error.
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