![TROUBLESHOOTING](/images/new-backgrounds/60682/6068219x1.webp)
TROUBLESHOOTING
PROBLEMSOLUTION
The kettle and | • Make sure the kettle is seated properly on the |
power base and that the base is connected to a | |
indicator light do not | functioning electrical outlet. |
work when the power | • If problem persists, please contact our customer |
switch is up. | service department |
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The water is boiling, but | • The |
the lid is not completely closed. Allow kettle to cool, | |
the power switch and | then check to see that the lid is properly locked into |
indicator light do not | place. |
turn off. | • If problem persists, please contact our customer |
| service department |
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| • Make sure that the kettle is seated properly on the |
| power base and that the base is connected to a |
The power switch won't | functioning electrical outlet. |
• Water or debris on the bottom of the kettle or on | |
depress and the kettle | the power base may interfere with the functioning |
will not turn on. | of the kettle. Be sure that the base of the kettle and |
| the power base are dry and free of debris. |
| • If problem persists, please contact our customer |
| service department |
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The brewed tea is too | • For a stronger brew, tea may be added to or refilled |
in the stainless steel tea infuser. Allow for tea to | |
weak in taste. | steep longer, and a more robust taste should be the |
| result. |
| • A certain amount of scale |
| long periods of use and is caused by minerals |
There are mineral | contained in hard water. The best way to prevent |
mineral deposits is to always use distilled water in the | |
deposits on the | kettle. |
interior of the kettle. | • To remove deposits, try filling the kettle with water |
| and adding a few slices of lemon, then boil. If this |
| does not work, please see the section on page 6 |
| entitled “Removing Mineral Deposits." |
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