3.2Troubleshooting (FAQ)

Problem

Possible Solution

Power LED is not ON

• Press the button to check if the monitor is in the ON

 

mode.

Check if the power cord is properly connected to the monitor and the power outlet.

The Power LED lights

Check if the monitor and the computer are in the ON mode.

amber and there is

Make sure the signal cable is properly connected the

no screen image

 

monitor and the computer.

 

Inspect the signal cable and make sure none of the pins are

 

 

bent.

 

Connect the computer with another available monitor to

 

 

check if the computer is properly working.

Screen image is too

Adjust the Contrast and Brightness settings via OSD.

light or dark

 

 

Screen image is not

Press the SPLENDID button for two seconds to

centered or sized

 

automatically adjust the image.

properly

Adjust the H-Position or V-Position settings via OSD.

Screen image

Make sure the signal cable is properly connected to the

bounces or a wave

 

monitor and the computer.

pattern is present in

Move electrical devices that may cause electrical

the image

 

interference.

Screen image has

Inspect the signal cable and make sure that none of the

color defects (white

 

pins are bent.

does not look white)

Perform Reset via OSD.

 

Adjust the R/G/B color settings or select the Color

 

 

Temperature via OSD.

Screen image is

Press the SPLENDID button for two seconds to

blurry or fuzzy

 

automatically adjust the image.

 

Adjust the Phase and Clock settings via OSD.

No sound or sound is

Ensure that the audio cable is properly connected to the

low

 

monitor and the computer

 

Adjust the volume settings of both your monitor and

 

 

computer.

 

Ensure that the computer sound card driver is properly

 

 

installed and activated.

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Chapter 3: General Instruction