Chapter 3

Troubleshooting

Troubleshooting

This section provides answers to some common problems that you may encounter while installing or using the ASUS O!PLAY MINI media player. These problems require simple troubleshooting that you can perform by yourself. Contact ASUS Technical Support if you encounter problems not mentioned in this section.

Display

Q1. The media player does not work. You think that the problem might be with the media player’s power adapter.

The media player’s power adapter possibly performs the overload protection function — automatic shutdown during overload conditions, such as Over Current, Over Voltage, and Over Temperature.

Disconnect the media player’s power adapter and wait few minutes before you reinsert the player’s power adapter directly into an outlet. Turn on the media player again.

If the problem still exists, contact your retailer.

Q2. The TV screen is blank and the media player power LED remains off.

Ensure that the TV is turned on.

Ensure that the media player’s power adapter and power outlet are functional.

Ensure that the media player’s power adapter plug is firmly attached to the rear panel of the player and to the power outlet.

Q3. I cannot see the Setup Wizard when I turn on the player for the first time. The TV screen is blank and the media player power LED is on.

Ensure that the TV is turned on.

Ensure that the AV/HDMI cable is properly connected to the correct terminals on both the TV and the media player.

Ensure that your TV is switched to the appropriate video source (AV IN or HDMI). You may need to use your TV Remote control to change video sources.

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