4 Chapter Troubleshooting

Chapter 4 - Troubleshooting

4. Troubleshooting

The following troubleshooting guides provide answers to some of the more common problems, which you may encounter while installing or using WLAN Card products. If you encounter difficulties that are not mentioned in this section, please contact Wireless LAN Technical Support.

Verify if the WLAN Card is installed correctly.

When the WLAN Card setup is complete, you can verify if the driver has been setup properly. Right click My Computer, select Properties, and click the Device Manager tab. Then double-click the Network adapters icon; you should see “802.11g Network Adapter” with an icon of an expansion card. There should not be a “!” or “?” (problem) or “x” (disabled) symbol over this icon.

There is a yellow exclamation mark or a yellow question mark in Device Manager in front of my WLAN Card.

To resolve the problem, you should update/reinstall the WLAN Card driver. In “Device Manager”, right click 802.11g Network Adapter, select Properties, and select Driver tab. Click on Update Driver button, then follow the “Update Device Driver Wizard” to complete the driver installation.

Cannot connect to any access points

Follow the procedure below to configure your WLAN Card.

a.Verify that the “Network Type” is in “Infrastructure” mode.

b.Verify that the “SSID” of your WLAN Card is set to the same “SSID” of an access point.

c.Verify that the “Encryption” type is the same as that of an access point. If you enabled “WEP” encryption, you must also set the same WEP Keys on both sides.

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ASUS WLAN Card