AT&T 962 IN CASE OF DIFFICULTY

IN CASE OF DIFFICULTY

If you have difficulty operating this phone,try the suggestions below.

For Customer Service,visit our website at www.telephones.att.com or call

1 800 222–3111. Please retain your receipt as your proof of purchase.

• Make sure all plugs are connected properly.Inspect the line cord

connections at the modular jack and at the telephone.Also inspect the

coiled handset cord connection at both ends.

• Check to make sure the phone is not on Hold.

• In the event of a power failure,Line 2 cannot be used. Use Line 1 to

make your call.

• In the event of a power failure,batteries must be installed for the

phone to dial out.

IMPORTANT:Do not change batteries during a power failure. If the

batteries are removed during a power failure,the phone cannot be

used until AC power returns,even if new batteries are installed.

• Unplug the telephone and connect it to another modular jack. If it still

does not work,and other telephones in your home are working, the

problem is with this phone.

•This product comes set in touch tone mode. If you have pulse dialing

service,you cannot dial numbers with the phone set to touch tone.

Press O,then Lor l, then select OKor DONE until the

screen displays DIAL MODE. The current selection is flashing. Use +

or -to select TOUCH TONE or DIAL PULSE,then use the softkey to

select OK.

• In the event of a power failure,batteries must be installed for the

phone to dial out or receive calls.

Make sure you are pressing the correct sequence of buttons for storing in

one-touch and two-touch locations.

• Make sure the ringer volume is not turned off.

• If there are several other telephones on the same line,try

disconnecting some of the other telephones. Having too many

telephones connected can also create problems such as low ringer

volume or impaired sound quality during calls.