Troubleshooting
TROUBLESHOOTING
PROBLEM: REMOTE CONTROL DOES NOT WORK AT ALL
Possible Cause: Remote control is locked (turned off).
Solution: Unlock remote control
Possible Cause: Bad, loose, improperly installed, or missing battery.
Solution: If the laser pointer is not working, but you’ve confirmed that the remote control is not locked and the laser pointer is not intentionally disabled, check to make sure 1) there’s a battery in the battery compartment, 2) the text on the battery is facing up, 3) you are using a CR 2032 coin cell lithium battery , and 4) the battery compartment cover is firmly snapped back on. Replace battery with new CR 2032 lithium coin cell battery if the laser beam is weak or if there is no laser beam at all.
Possible Cause: USB receiver not properly plugged all the way into USB port.
Solution: Due to the way some computer manufacturers design the space around USB ports, in some cases the USB receiver might not insert all the way into the port. If the receiver does not plug all the way in, use a USB hub (1.1 or 2.0) or a USB extension cable (USB “A” female to USB “A” male, available from most computer stores).
