CS1782 User Manual
Troubleshooting
Symptom | Possible Cause | Action |
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Mouse and/or | Improper mouse | Unplug the cable(s) from the console port(s), |
Keyboard not | and/or keyboard | then plug it/them back in. |
responding. | reset. |
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| KVM switch needs to | Power off all devices on the installation (see |
| be reset. | the note at the top of page 11); power off the |
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| KVM switch; wait five seconds; then power up |
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USB devices | USB ports need to | Unplug the device’s USB cable from the USB |
not responding. | reset. | port on the switch’s rear panel, then plug it |
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| back in. |
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| PC or OS does not | The CS1782 has a |
| support USB 2.0. | will not support PCs or OS that do not support |
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| USB 2.0. |
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| For OS that do not support USB 2.0, |
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| keyboard and mouse functions can be reset |
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| using the [F1] hotkey function. See the note |
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| under Mouse Emulation Control on page 18. |
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Device not | Windows timing | 1. Unplug the KVM cable from the com- |
recognized | problem. | puter’s USB port. |
(Windows). |
| 2. Go into Windows’ System Settings and |
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| |
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| remove the Unknown Device entry. |
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| 3. Plug the KVM cable back in. Windows will |
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| now recognize the device. |
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There are ghost | The distance between the external console and the CS1782 is too | |
images on the | great. The maximum VGA cable distance should not exceed 20m | |
external | and, in some cases, may need to be shorter. Replace the VGA cable | |
monitor. | with one of an appropriately short length. | |
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