CS533 User Manual
Troubleshooting
Overview
Operation problems can be due to a variety of causes. The first step in solving them is to make sure that all cables are securely attached and seated completely in their sockets.
In addition, updating the product’s firmware may solve problems that have been discovered and resolved since the prior version was released. If your product is not running the latest firmware version, we strongly recommend that you upgrade. See Firmware Upgrade, page 22, for upgrade details.
Symptom | Possible Cause | Action |
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Mouse and/or | Improper mouse, | Check that the keyboard and mouse are |
Keyboard not | keyboard, or CS533 | plugged into the correct USB (keyboard and |
responding. | connection. | mouse) ports on the rear of the CS533, and |
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| that the CS533 is properly plugged into the |
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| computer. Unplug the cables, and plug them |
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| back in. |
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| Wireless receiver | If you are using a wireless keyboard and |
| plugged into the | mouse, be sure that the wireless receiver is |
| wrong port. | plugged into the CS533’s keyboard port. |
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| You are connected to | From the USB keyboard switch to the |
| a Bluetooth port that | computers port, using the hotkey: [Alt] + [F1] |
| is not paired with a | |
| mobile device. | |
| ||
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| |
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| Use Bluetooth to pair your mobile device with |
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| the CS533 port you are connected to. |
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| USB mouse is not | Some manufacturer’s operating system |
| supported for use on | platforms do not support use of a USB mouse |
| some mobile | on their mobile devices; particularly iOS |
| devices. | products. Please check the device’s user |
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| manual for information on supporting a USB |
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| mouse. |
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Pressing [Enter] | The mobile | Check the mobile applications options to |
doesn’t send | application must | enable the [Enter] key to send messages. |
text or sms | have an option | Some mobile applications do not allow you to |
messages from | allowing you to send | use the [Enter] key to send messages, and |
my mobile | messages using the | you will need to press Send from the devices |
device. | [Enter] key. | screen. |
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| If you are using a mobile device that supports |
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| use with a USB mouse, you can use the |
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| mouse to click Send. |
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